VP of CX and AI Solutions

Sysgrate Technologies Pvt Ltd; Singapore; On-site; SGD 180,000 - 420,000; Full time

Job summary

Sysgrate Technologies Pvt Ltd is seeking a seasoned leader to drive its customer experience and AI practice across the APAC region from Singapore. You will own the solution strategy for contact centre, conversational AI and agent‑assist offerings and grow it into a major revenue line.

You will build and lead regional pre‑sales architects, solution consultants and go‑to‑market offers, while maintaining executive relationships with key customers and technology partners.

Qualifications

• 15+ years in contact centre, UC or CX technology.
• At least 5 years leading a practice or solutions team.
• Hands-on understanding of CCaaS platforms and AI in customer service.
• Track record of closing multi-million-dollar enterprise programmes in APAC.

Responsibilities

• Set the CX and AI solutions roadmap across the region.
• Lead pre-sales architects and solution consultants on enterprise pursuits.
• Build go-to-market offers for AI virtual agents, agent assist, speech analytics and WFO.
• Own relationships with technology partners and represent Sysgrate with C-level customers.
• Report to leadership on pipeline, win rates and practice margins.

Skills

CX strategy

CCaaS platforms

Executive presentation

APAC deal closing

Job description

Lead our customer experience and AI practice across the region, from solution strategy to C-level customer relationships.

About the role

Lead Sysgrate’s customer experience and AI practice across the region. You’ll own the solution strategy for contact centre, conversational AI and agent‑assist offerings, and grow it into a major revenue line.

What you’ll do

• Set the CX and AI solutions roadmap across Industry leading Agentic AI and cloud contact centre platforms
• Lead pre‑sales architects and solution consultants on strategic enterprise pursuits
• Build go‑to‑market offers for AI virtual agents, agent assist, speech analytics and workforce optimisation
• Own relationships with technology partners and represent Sysgrate with C‑level customers
• Report to the leadership team on pipeline, win rates and practice margin

What you’ll bring

• 15+ years in contact centre, UC or CX technology, with at least 5 years leading a practice or solutions team
• Hands‑on understanding of CCaaS platforms and how generative AI is applied to customer service
• A track record of closing and delivering multi‑million‑dollar enterprise programmes in APAC
• Comfort presenting to boards and executive sponsors