Customer Operations Lead — AI & Automation Innovator

Razer Inc.; Singapore; Presencial; SGD 90 000 - 130 000; Tempo integral

Resumo da oferta

Razer Inc. in Singapore is seeking a dynamic Customer Operations Lead (Services) to drive operational excellence across global markets within the Customer Advocacy team.

You will lead projects, optimize workflows, deploy AI and automation, and monitor KPIs like NPS and SLAs while collaborating with IT, product, and vendor teams to enhance service quality. The role requires strong English and Mandarin, 5+ years in operations or contact centres, and a proven track record of delivering measurable

Qualificações

• Diploma or Degree in Operations, IT, or related discipline.
• Minimum 5 years in operations, project management or contact centre environments.
• Strong understanding of operations and process improvement.
• Experience with AI, automation, and system integration is preferred.
• Fluency in English and Mandarin; additional local languages are a plus.

Responsabilidades

• Drive operational excellence and transformation within the Customer Advocacy team.
• Collaborate with cross-functional teams to optimize workflows and implement AI-driven solutions.
• Lead projects from planning through UAT, deployment and training, and manage escalations as needed.
• Monitor KPIs (NPS, SLAs) and optimize processes to improve efficiency and service quality.
• Coordinate with IT, product, and third-party vendors to deliver business improvements.

Conhecimentos

Operations management

Project management

AI & automation

Stakeholder coordination

Data analysis

Excel

PowerPoint

English & Mandarin

Formação académica

Diploma/Degree in Operations or IT

Ferramentas

Power BI

Oracle

Descrição da oferta de emprego

Razer Inc. in Singapore is seeking a dynamic Customer Operations Lead (Services) to drive operational excellence across global markets within the Customer Advocacy team.

You will lead projects, optimize workflows, deploy AI and automation, and monitor KPIs like NPS and SLAs while collaborating with IT, product, and vendor teams to enhance service quality. The role requires strong English and Mandarin, 5+ years in operations or contact centres, and a proven track record of delivering measurable