CRM & E-Business Engagement Specialist

Chanel Pte Limited; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

CHANEL Singapore is seeking a CRM and ebusiness support professional to translate campaigns into engaging client journeys across CRM communications and digital content on CHANEL.com.

You will plan briefs, support CRM and Salesforce automation campaigns, coordinate content updates, and work with regional teams to ensure accurate, brand-aligned experiences across local and export markets, delivering high standards under tight timelines.

Qualifications

• Min 3 years of experience in a similar CRM/ebusiness role with strong retail exposure, preferably in luxury beauty.
• Strong organisational and project-coordination skills, with the ability to manage several deliverables and timelines simultaneously.
• Detail-oriented and client-centric mindset, delivering high-quality work.
• Strong interpersonal and communication skills, collaborating effectively with internal teams and external partners.

Responsibilities

• Lead CRM campaign and client-journey activation, including briefs, assets, and activation for monthly campaigns.
• Support CRM project rollouts and client journeys, including reactivation and engagement strategies.
• Support Salesforce automation campaigns for product launches, in-store campaigns and podium activations.
• Assist with CRM setup and activation for events such as workshops and in-store events.
• Lead operational updates for Chanel.com content, including translations and banner/content updates.

Skills

Project coordination

Communication

Teamwork

Attention to detail

Client-centric mindset

Tools

Salesforce Marketing Cloud

Job description

CHANEL Singapore is seeking a CRM and ebusiness support professional to translate campaigns into engaging client journeys across CRM communications and digital content on CHANEL.com.

You will plan briefs, support CRM and Salesforce automation campaigns, coordinate content updates, and work with regional teams to ensure accurate, brand-aligned experiences across local and export markets, delivering high standards under tight timelines.