CRM Developer (Microsoft Dynamics CRM / Dynamics 365)

ERP21 PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ERP21 PTE LTD is seeking a CRM Developer to design, customize, and implement Microsoft Dynamics CRM / Dynamics 365 solutions. You will collaborate with business users and project teams to deliver robust CRM functionalities.

The role involves developing plugins, workflows, and integrations, while maintaining code quality and performance. Strong C# / .NET skills and CRM customization experience are essential. Singapore-based on-site work is expected.

Qualifications

• Degree in Computer Science, Information Technology, Engineering, or equivalent.
• 2–5 years of Microsoft Dynamics CRM / Dynamics 365 development experience.
• Experience in CRM customization, configuration, workflows, plugins, and integrations.
• Proficiency in C# and .NET development.
• Experience with REST or SOAP web services and APIs.
• Experience with source control tools such as Azure DevOps or TFS.
• Familiarity with Power Platform (Power Apps, Power Automate) is a plus.

Responsibilities

• Develop, customize, and maintain Microsoft Dynamics CRM / Dynamics 365 solutions.
• Translate business requirements into technical CRM solutions.
• Build CRM plugins, workflows, custom modules, and integrations using CRM SDK, C#, and .NET.
• Create and maintain integrations with external systems via REST/SOAP web services and APIs.
• Configure CRM security roles, teams, and business processes; support CRM administration.

Skills

C# development/.NET

REST/SOAP integration

Dynamics CRM/D365 knowledge

Problem solving

Education

Degree in Computer Science / IT / Engineering or equivalent

Tools

Azure DevOps/TFS

IIS administration

Job description

Overview of role

The CRM Developer is responsible for Microsoft Dynamics CRM / Dynamics 365 development, customization, implementation, and maintenance. He/She will develop and support CRM applications, integrations, workflows, plugins, and interfaces through .NET web services and APIs. The role requires close collaboration with business users, functional consultants, and project teams to deliver quality CRM solutions.

Key Responsibilities

• Develop, customize, and maintain Microsoft Dynamics CRM / Dynamics 365 solutions.
• Participate in requirements gathering and assist in translating business requirements into technical solutions.
• Develop CRM plugins, workflows, custom modules, and integrations using CRM SDK, C# and .NET technologies.
• Build and maintain integrations with external systems using REST/SOAP web services and APIs.
• Configure and support CRM security roles, teams, business processes, and system configurations.
• Support mailbox configuration, server-side synchronization, and CRM administration activities.
• Perform unit testing, system testing, bug fixing, and deployment activities.
• Troubleshoot application issues and provide timely resolution.
• Prepare technical documentation and deployment documentation.
• Provide post-implementation support and maintenance services.
• Work closely with project team members to ensure successful delivery of CRM projects.
• Ensure application performance, code quality, and maintainability

Requirements

• Degree in Computer Science, Information Technology, Engineering, or equivalent.
• Minimum 2 to 5 years of experience in Microsoft Dynamics CRM / Dynamics 365 development.
• Experience in CRM customization, configuration, workflows, plugins, and integrations.
• Knowledge of C# and .NET development.
• Experience in developing and consuming REST or SOAP web services.
• Experience with source code versioning tools such as Azure DevOps or TFS.
• Experience in Agile and/or Waterfall project environments is preferred.
• Knowledge of Microsoft IIS administration and configuration.
• Familiarity with Microsoft Power Platform, including Power Apps and Power Automate, will be an advantage.
• Basic knowledge of Azure services will be an advantage.
• Good analytical, troubleshooting, and problem-solving skills.
• Good communication skills and ability to work independently as well as within a team.
• Willing to support implementation and maintenance projects.