CRM Administrator (Salesforce/ Hubspot)

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

People Profilers Pte. Ltd. seeks a CRM support professional to provide day-to-day assistance to users across regional markets and coordinate with internal teams for timely resolutions.

You will manage user access, configurations, and data quality, while preparing training materials and conducting CRM training sessions. Candidates should have 2+ years of experience with Salesforce, Dynamics, SugarCRM, or HubSpot, and strong communication skills.

Qualifications

• Diploma or degree in business, marketing, IT or related field.
• Minimum 2 years supporting CRM systems or business applications.
• Hands-on experience with major CRM platforms such as Salesforce, MS Dynamics, SugarCRM, or HubSpot.

Responsibilities

• Provide day-to-day CRM user support across regional markets.
• Troubleshoot CRM issues and coordinate with vendors or internal teams.
• Manage CRM user access, roles, and onboarding/offboarding.
• Maintain CRM configurations, master data, and system settings.
• Prepare training materials and conduct CRM training sessions.
• Support data quality, cleansing, and CRM reports.
• Assist with SIT/UAT and validate changes before deployment.

Skills

CRM support

User training

Troubleshooting

Stakeholder coordination

Data quality

Education

Diploma or Degree in Business/Marketing/IT

Tools

Salesforce

Microsoft Dynamics

SugarCRM

HubSpot

Job description

Responsibilities

• Provide day-to-day support to CRM users across regional markets, including handling user queries, issues, and service requests.
• Troubleshoot CRM-related problems and coordinate with vendors or internal technology teams for timely resolution.
• Manage CRM user access, roles, permissions, onboarding, and offboarding in line with company policies.
• Maintain CRM configurations, master data, system settings, and perform routine system checks to ensure smooth operations.
• Gather user feedback and enhancement requests, and work with stakeholders to improve CRM processes and system usability.
• Support system testing activities, including preparing test cases, conducting SIT/UAT, and validating changes before deployment.
• Prepare user guides, training materials, and conduct CRM training sessions for new and existing users.
• Monitor data quality, support data cleansing activities, and assist with CRM reports, dashboards, and operational metrics when required.

Requirements

• Diploma or Degree in Business, Marketing, Information Technology, or a related discipline.
• At least 2 years of experience supporting CRM systems or business applications.
• Hands-on exposure to CRM platforms such as Salesforce, Microsoft Dynamics, SugarCRM, HubSpot, or similar systems.
• Strong user support mindset with good communication, training, troubleshooting, and stakeholder coordination skills.