CRM Administrators (User Support)

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 40,000 - 68,000; Full time

Job summary

People Profilers Pte Ltd in Singapore is seeking a CRM Support Specialist to assist CRM users across regional markets, troubleshoot issues, manage access and perform data quality checks.

You will coordinate with vendors, contribute to testing, prepare user guides, and deliver training to new and existing users while ensuring data integrity and operational metrics.

Qualifications

• 2+ years of experience supporting CRM systems or business applications.
• Strong communication and training abilities.
• Experience handling user access, roles, and security controls.

Responsibilities

• Provide day-to-day CRM user support across regional markets.
• Troubleshoot CRM issues and coordinate with vendors/tech teams.
• Manage CRM user access, roles, onboarding, and offboarding.
• Maintain configurations, master data, and perform routine checks.
• Gather feedback and drive CRM process improvements.
• Support SIT/UAT testing and validate changes before deployment.
• Prepare user guides and conduct CRM training.
• Monitor data quality and assist with reports and dashboards.

Skills

User support mindset

Communication skills

Troubleshooting

Training

Stakeholder coordination

Education

Diploma or Degree in Business/Marketing/IT

Tools

Salesforce

Microsoft Dynamics

SugarCRM

HubSpot

Job description

Responsibilities

• Provide day-to-day support to CRM users across regional markets, including handling user queries, issues, and service requests.
• Troubleshoot CRM-related problems and coordinate with vendors or internal technology teams for timely resolution.
• Manage CRM user access, roles, permissions, onboarding, and offboarding in line with company policies.
• Maintain CRM configurations, master data, system settings, and perform routine system checks to ensure smooth operations.
• Gather user feedback and enhancement requests, and work with stakeholders to improve CRM processes and system usability.
• Support system testing activities, including preparing test cases, conducting SIT/UAT, and validating changes before deployment.
• Prepare user guides, training materials, and conduct CRM training sessions for new and existing users.
• Monitor data quality, support data cleansing activities, and assist with CRM reports, dashboards, and operational metrics when required.

Requirements:

• Diploma or Degree in Business, Marketing, Information Technology, or a related discipline.
• At least 2 years of experience supporting CRM systems or business applications.
• Hands-on exposure to CRM platforms such as Salesforce, Microsoft Dynamics, SugarCRM, HubSpot, or similar systems.
• Strong user support mindset with good communication, training, troubleshooting, and stakeholder coordination skills.

People Profilers Pte Ltd, 20 Cecil Street,#08-09, PLUS Building, Singapore 049705.
Tel: [phone]

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: JOB-00716