CRM/ Salesforce Executive (User Support)

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 40,000 - 58,000; Full time

Job summary

People Profilers Pte Ltd in Singapore is seeking a CRM Support Specialist to provide day-to-day assistance to CRM users across regional markets, handling queries and service requests. You will troubleshoot issues, manage user access, and maintain configurations to ensure smooth operations.

The role also involves gathering user feedback, supporting testing activities, and preparing training materials to improve CRM usability and data quality.

Qualifications

• Diploma or degree in business, marketing, IT, or related discipline.
• At least 2 years' experience supporting CRM systems or business applications.
• Hands-on exposure to CRM platforms such as Salesforce, Microsoft Dynamics, SugarCRM, HubSpot.
• Strong user support mindset with communication and training skills.

Responsibilities

• Provide day-to-day support to CRM users across regional markets, including handling user queries, issues, and service requests.
• Troubleshoot CRM-related problems and coordinate with vendors or internal technology teams for timely resolution.
• Manage CRM user access, roles, permissions, onboarding, and offboarding in line with company policies.
• Maintain CRM configurations, master data, system settings, and perform routine system checks to ensure smooth operations.
• Gather user feedback and enhancement requests, and work with stakeholders to improve CRM processes and system usability.
• Support system testing activities, including preparing test cases, conducting SIT/UAT, and validating changes before deployment.
• Prepare user guides, training materials, and conduct CRM training sessions for new and existing users.
• Monitor data quality, support data cleansing activities, and assist with CRM reports, dashboards, and operational metrics when required.

Skills

CRM support

User training

Troubleshooting

Stakeholder coordination

Data quality

Testing (SIT/UAT)

Education

Diploma or Degree in related field

Tools

Salesforce

Microsoft Dynamics

SugarCRM

HubSpot

Job description

Responsibilities

• Provide day-to-day support to CRM users across regional markets, including handling user queries, issues, and service requests.
• Troubleshoot CRM-related problems and coordinate with vendors or internal technology teams for timely resolution.
• Manage CRM user access, roles, permissions, onboarding, and offboarding in line with company policies.
• Maintain CRM configurations, master data, system settings, and perform routine system checks to ensure smooth operations.
• Gather user feedback and enhancement requests, and work with stakeholders to improve CRM processes and system usability.
• Support system testing activities, including preparing test cases, conducting SIT/UAT, and validating changes before deployment.
• Prepare user guides, training materials, and conduct CRM training sessions for new and existing users.
• Monitor data quality, support data cleansing activities, and assist with CRM reports, dashboards, and operational metrics when required.

Requirements

• Diploma or Degree in Business, Marketing, Information Technology, or a related discipline.
• At least 2 years of experience supporting CRM systems or business applications.
• Hands-on exposure to CRM platforms such as Salesforce, Microsoft Dynamics, SugarCRM, HubSpot, or similar systems.
• Strong user support mindset with good communication, training, troubleshooting, and stakeholder coordination skills.

People Profilers Pte Ltd, 20 Cecil Street,#08-09, PLUS Building, Singapore 049705.
Tel: [phone]

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: JOB-00716