Credit Executive | Auto Loans Collections

Dickson Group; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Dickson Group in Singapore seeks a Credit Collections Executive to manage customer accounts, follow up on payments, and negotiate repayment plans. You will prepare settlement quotations, issue notices, and coordinate with internal teams to resolve accounts efficiently.

Applicants should have at least 1 year in a similar role, strong communication skills, and proficiency in Microsoft Office. The role emphasizes empathetic, professional debt recovery within our automotive and financial services

Qualifications

• Excellent communication skills and the ability to negotiate with debtors.
• Strong interpersonal abilities to build rapport and manage relationships.
• Detail-oriented and organised with the ability to juggle multiple accounts.
• Empathetic, professional approach to debt recovery and customer care.
• Ability to comply with SOPs and regulatory requirements.

Responsibilities

• Manage a portfolio of customer accounts and follow up on outstanding payments
• Contact customers to negotiate repayment arrangements and resolve account-related matters professionally
• Process collections, payments, refunds, account adjustments, and GIRO applications accurately
• Prepare collection notices, full settlement quotations, vehicle release letters, and related documentation
• Coordinate with internal teams, dealers, and external stakeholders to ensure smooth account resolution
• Maintain accurate records and ensure compliance with company SOPs and regulatory requirements
• Support administrative duties, process improvements, and other ad hoc assignments as required

Skills

Communication

Negotiation

Interpersonal skills

Attention to detail

Emotional intelligence

Education

O Level

Tools

Microsoft Office

Job description

We are seeking a dedicated and resilient Credit Collections Executive who is committed to delivering positive outcomes through professional and empathetic communication. You are a strong team player with excellent emotional intelligence, patience in managing debtors, and the ability to build rapport while effectively negotiating repayment solutions.

Why Join Us?

• Be part of a trusted automotive and financial services group with over 35 years of industry experience

• Build expertise in negotiation, conflict resolution and customer relationship management

• We believe in respectful, solution-oriented debt recovery that balances business objectives with customer needs

• Work alongside colleagues across vehicle sales, and financing, giving you exposure to the full customer journey

• Work from our four-storey Dickson Auto Centre, within an integrated ecosystem spanning vehicle sales, financing, insurance and aftersales

Core Responsibilities:

• Manage a portfolio of customer accounts and follow up on outstanding payments

• Contact customers to negotiate repayment arrangements and resolve account-related matters professionally

• Process collections, payments, refunds, account adjustments, and GIRO applications accurately

• Prepare collection notices, full settlement quotations, vehicle release letters, and related documentation

• Coordinate with internal teams, dealers, and external stakeholders to ensure smooth account resolution

• Maintain accurate records and ensure compliance with company SOPs and regulatory requirements

• Support administrative duties, process improvements, and other ad hoc assignments as required

Job Requirements:

• Minimum O Level with at least 1 year of relevant experience in a similar role

• Strong communication, negotiation, and interpersonal skills

• Proficient in Microsoft Office

• Detail-oriented, organised, and able to manage multiple priorities

• A team player with integrity, professionalism, and good emotional intelligence