Auto Loans Credit Collections Specialist

Dickson Group; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Dickson Group in Singapore seeks a Credit Collections Executive to manage customer accounts, follow up on payments, and negotiate repayment plans. You will prepare settlement quotations, issue notices, and coordinate with internal teams to resolve accounts efficiently.

Applicants should have at least 1 year in a similar role, strong communication skills, and proficiency in Microsoft Office. The role emphasizes empathetic, professional debt recovery within our automotive and financial services

Qualifications

• Excellent communication skills and the ability to negotiate with debtors.
• Strong interpersonal abilities to build rapport and manage relationships.
• Detail-oriented and organised with the ability to juggle multiple accounts.
• Empathetic, professional approach to debt recovery and customer care.
• Ability to comply with SOPs and regulatory requirements.

Responsibilities

• Manage a portfolio of customer accounts and follow up on outstanding payments
• Contact customers to negotiate repayment arrangements and resolve account-related matters professionally
• Process collections, payments, refunds, account adjustments, and GIRO applications accurately
• Prepare collection notices, full settlement quotations, vehicle release letters, and related documentation
• Coordinate with internal teams, dealers, and external stakeholders to ensure smooth account resolution
• Maintain accurate records and ensure compliance with company SOPs and regulatory requirements
• Support administrative duties, process improvements, and other ad hoc assignments as required

Skills

Communication

Negotiation

Interpersonal skills

Attention to detail

Emotional intelligence

Education

O Level

Tools

Microsoft Office

Job description

Dickson Group in Singapore seeks a Credit Collections Executive to manage customer accounts, follow up on payments, and negotiate repayment plans. You will prepare settlement quotations, issue notices, and coordinate with internal teams to resolve accounts efficiently.

Applicants should have at least 1 year in a similar role, strong communication skills, and proficiency in Microsoft Office. The role emphasizes empathetic, professional debt recovery within our automotive and financial services