Coworking Customer Service Executive

Centennial Business Suites; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Centennial Business Suites in Singapore is seeking a Customer Service Executive to join our coworking space in Kampong Bugis or the Central Region. This full-time role will be the frontline ambassador, delivering outstanding service and support to members, guests and partners.

You will handle inquiries, memberships, events, and daily admin while upholding brand standards and a welcoming atmosphere. The position offers opportunities to grow within a vibrant community of professionals.

Qualifications

• Proven customer service experience in hospitality, coworking, or service roles.
• Excellent written and verbal communication with diverse audiences.
• Strong problem-solving and proactive issue resolution.
• Familiar with CRM systems and MS Office tools.
• Well-organised with ability to manage multiple tasks.

Responsibilities

• Greet members, guests and visitors with warmth and professionalism.
• Respond to inquiries via phone, email, chat and in person with accurate information.
• Process membership applications, renewals and upgrades with proper admin steps.
• Address concerns professionally and resolve issues to maintain satisfaction.
• Maintain detailed records of interactions using管理 systems.
• Assist with events, tours and member orientation activities.
• Keep reception area organized and aligned with brand standards.
• Communicate member feedback to internal teams for service improvements.
• Handle scheduling, billing queries and membership documentation.
• Uphold health, safety and security protocols.
• Invoicing of members.

Skills

Customer service

Communication

Problem solving

Team player

Organisational skills

Attention to detail

Diversity engagement

Independent worker

Adaptability

Tools

CRM software

Microsoft Office

Job description

About the role

Centennial Business Suites is seeking a talented and customer-focused Coworking Customer Service Executive to join our team in Kampong Bugis or Central Region. This is a full-time position that plays a vital role in delivering exceptional customer experiences to our diverse coworking community. As a Customer Service Executive, you will be the frontline representative of our brand, ensuring that every member, guest and partner receives outstanding service and support. Your ability to build relationships, resolve queries efficiently and maintain a welcoming environment will be instrumental in driving member satisfaction and loyalty within our vibrant coworking space.

Key responsibilities

• Greet and welcome members, guests and visitors to the coworking facility with professionalism and warmth

• Respond promptly to customer enquiries via phone, email, chat and in-person, providing accurate information about coworking facilities, amenities and services

• Process membership applications, renewals and upgrades whilst ensuring all administrative requirements are met

• Address customer concerns and complaints professionally, working towards swift resolutions that maintain member satisfaction

• Maintain detailed records of customer interactions and transactions using our management systems

• Assist with the coordination of events, facility tours and member orientation activities

• Ensure the reception area remains organised, welcoming and reflective of our brand standards

• Collaborate with internal teams to communicate member feedback and identify opportunities for service improvement

• Perform administrative tasks including scheduling, billing queries and membership documentation

• Uphold health, safety and security protocols within the facility at all times

• Invoicing of members

What we're looking for

• Proven customer service experience, ideally within a hospitality, coworking, office management or customer‑facing environment

• Excellent communication skills, both written and verbal, with the ability to engage professionally with diverse customer groups

• Strong problem‑solving abilities and a proactive approach to resolving customer issues

• Proficiency with customer relationship management (CRM) systems and Microsoft Office applications

• Exceptional organisational skills with the ability to manage multiple priorities effectively

• A friendly, approachable demeanour with a genuine passion for delivering outstanding customer service

• Flexibility and adaptability in a dynamic, fast‑paced environment

• Ability to work independently and as part of a collaborative team

• Strong attention to detail and accuracy in administrative work

• Familiarity with coworking spaces, flexible workspaces or business membership models is desirable but not essential

What we offer

At Centennial Business Suites, we invest in our people and foster a supportive, inclusive workplace culture. We offer competitive compensation, professional development opportunities and the chance to work in a dynamic, creative environment surrounded by innovative entrepreneurs and professionals. As part of our team, you will enjoy access to our facilities, flexible work arrangements where applicable and a collaborative atmosphere that values your contribution. We are committed to employee wellbeing and provide a range of benefits that support your health, career growth and work‑life balance. The successful candidate may have the opportunity to have 2 weeks to 1 month exchange programme with our overseas offices.

About us

Centennial Business Suites is a leading coworking and flexible workspace provider dedicated to supporting entrepreneurs, professionals and businesses of all sizes. We have offices in Singapore - Suntec City, Orchard Road, Scotts Road, Beach Road, Bugis Junction Towers, Cecil Street, Kuala Lumpur and Jakarta. We provide modern, fully equipped office spaces, meeting rooms and community areas designed to foster collaboration, innovation and business growth. Our mission is to create a thriving ecosystem where businesses can succeed and professionals can thrive. We pride ourselves on delivering exceptional service, maintaining premium facilities and building a supportive community that inspires excellence.

www.centennial.com.sg