Customer Experience Executive (Singapore)

JustCo; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

JustCo is seeking a hospitality-focused team member for its Community team in Singapore. You will welcome members and guests, delivering a warm, premium hospitality experience while building relationships with corporate clients and professionals.

You'll coordinate move-in/out experiences, work with internal teams and vendors, support events, and handle administrative tasks to keep the centre running smoothly.

Qualifications

• Around 2 years of experience in hotel, hospitality, guest relations, concierge or customer service.
• A genuine passion for creating great guest/customer experiences, with a professional and polished service approach.
• Confident communicator with good spoken English and strong interpersonal skills.
• Organised, proactive and comfortable handling multiple requests in a fast-paced environment.
• Proficient in Microsoft Office and comfortable with administrative and coordination work.
• Monday–Friday office hours — no shift work.

Responsibilities

• Welcome and engage with members, visitors and guests, delivering a warm and premium hospitality experience.
• Build relationships with members and manage their enquiries, requests and feedback with professionalism and care.
• Coordinate members’ move-in and move-out experiences, ensuring a smooth and seamless journey.
• Work closely with internal teams and vendors to resolve requests and deliver a high-quality workplace experience.
• Support member events, community activities and JustCo initiatives to strengthen member engagement.
• Handle administrative and coordination tasks while supporting the smooth day-to-day running of the centre.

Skills

Customer service

Hospitality

English communication

Administrative

Tools

Microsoft Office

Job description

Job Description

About JustCo Group

JustCo is a platform building the future of work across Asia Pacific. Our vision is to be the global benchmark for flexible workspace by creating connected ecosystems where people, businesses and communities can thrive.

Through our portfolio of brands, including The Collective, JustCo and the boring office, we support organisations of all sizes, from startups and SMEs to multinational corporations, with flexible workspace solutions across multiple cities and markets.

Beyond workspace, JustCo helps businesses scale faster through flexibility, operational simplicity and access to a regional network. For landlords, we transform buildings into vibrant business destinations that attract demand, enhance asset performance and create long-term value.

Together with our members, partners and landlords, we are building an ecosystem that connects work, business, learning, wellness and community, enabling people and organisations to grow and succeed.

Ready to take your hospitality experience beyond the hotel industry?

Join JustCo’s Community team and bring your passion for guest experience into a dynamic corporate workplace environment. You’ll work with corporate clients and professionals, build relationships, coordinate experiences and be part of creating a welcoming workplace for our members.

Supporting the Community team, this role will have to:

• Welcome and engage with members, visitors and guests, delivering a warm and premium hospitality experience.
• Build relationships with members and manage their enquiries, requests and feedback with professionalism and care.
• Coordinate members’ move-in and move-out experiences, ensuring a smooth and seamless journey.
• Work closely with internal teams and vendors to resolve requests and deliver a high-quality workplace experience.
• Support member events, community activities and JustCo initiatives to strengthen member engagement.
• Handle administrative and coordination tasks while supporting the smooth day-to-day running of the centre.

Job Requirements

What we’re looking for:

• Around 2 years of experience in hotel, hospitality, guest relations, concierge or customer service.
• A genuine passion for creating great guest/customer experiences, with a professional and polished service approach.
• Confident communicator with good spoken English and strong interpersonal skills.
• Organised, proactive and comfortable handling multiple requests in a fast-paced environment.
• Proficient in Microsoft Office and comfortable with administrative and coordination work.
• Monday–Friday office hours — no shift work.

Additional Notes

We will review your application and will contact you within two weeks if you are shortlisted for an interview.

Spark your potential at JustCo! We believe work should be energizing and fulfilling. Our company values growth and offers endless possibilities to develop your career and yourself. Join our passionate team and discover a work environment that helps you thrive. This is the place that works for you.