Course Advisor

SOQ INTERNATIONAL ACADEMY PTE. LTD.; Singapore; On-site; SGD 31,000 - 49,000; Full time

Job summary

SOQ INTERNATIONAL ACADEMY PTE. LTD. seeks a proactive recruiter to identify and engage potential students based on approved target industries and academy offerings.

You will present training programmes accurately, ensuring compliance with marketing materials. The role includes maintaining CRM records, coordinating meetings between prospective corporate clients and the HOS, and following scripts to ensure ethical marketing practices.

Qualifications

• Diploma or equivalent in a related discipline.
• Bilingual English & Chinese required.
• Fresh graduates welcome; prior sales or service experience is a plus.

Responsibilities

• Identify and qualify potential students based on approved target industries and academy offerings.
• Present training programmes accurately, ensuring compliance with marketing materials.
• Maintain a structured call list and update CRM/TMS with leads, calls, and outcomes.
• Schedule and coordinate meetings between prospective corporate clients and the HOS, with timely follow-up.
• Follow approved scripts and guidelines to ensure ethical, compliant messaging.
• Handle initial enquiries from corporate clients and escalate detailed programme discussions.
• Maintain professional communication standards to uphold the academy's reputation.
• Track and report daily/weekly/monthly lead generation and appointment conversion.
• Ensure outreach aligns with data protection and EduTrust standards.

Skills

Communication skills

Interpersonal skills

Time management

Customer service

Bilingual English/Chinese

Education

Diploma in Business/Marketing/Communications/Education/Customer Service

Tools

CRM

Student management systems

Job description

Roles and Responsibilities

• Identify and qualify potential students based on approved target industries and academy offerings.
• Present basic information about training programmes accurately and professionally, ensuring compliance with approved marketing materials.
• Maintain a structured call list and update CRM/TMS systems with accurate records of calls, leads, and appointment outcomes.
• Schedule and coordinate meetings between prospective corporate clients and the HOS, ensuring timely follow-up and confirmation.
• Follow approved scripts and communication guidelines to ensure consistent, ethical, and compliant messaging.
• Handle initial enquiries from corporate clients and elevate detailed programme discussions with relevant departments.
• Maintain professional communication standards in all interactions, ensuring the academy's reputation is upheld.
• Track and report daily, weekly, and monthly lead generation and appointment conversion performance.
• Support compliance by ensuring all outreach activities align with internal policies, data protection requirements, and EduTrust Certification Scheme standards on transparent and ethical marketing practices.

Minimum Qualifications

• Diploma in Business, Marketing, Communications, Education, Customer Service, or a related discipline.
• Bilingual Customer Support (English & Chinese)
• Fresh graduates are welcome to apply. Prior experience in sales, customer service, retail, hospitality, or education will be an advantage .
• Good communication and interpersonal skills with the ability to build rapport with prospective students.
• Customer-oriented with a positive attitude and a passion for helping individuals achieve their education and career goals.
• Confident in speaking with prospective students through face-to-face consultations, telephone calls, email, and online communication platforms.
• Basic computer literacy, including Microsoft Office applications and the ability to learn CRM or student management systems.
• Self-motivated, proactive, and willing to learn sales, consultation, and student recruitment techniques.
• Good organisational and time management skills with the ability to manage multiple enquiries and follow up promptly.
• Professional, responsible, and able to work both independently and as part of a team.