Country Operations Associate Project Intern (TikTok Shop) - 2026 Start (BS/MS)

TikTok; Singapore; Vor Ort; SGD 11.160 - 27.900; Vollzeit

Zusammenfassung

TikTok is seeking an ID Country Operations Associate – Intern in Singapore to support project management and operations for the Quality and Knowledge Management team. The role involves liaising with vendors, conducting root cause analysis, optimizing Standard Operating Procedures, and adapting to new policy updates. Candidates must be pursuing or have completed a Bachelor’s degree, with proficiency in English and Bahasa Indonesia, and possess strong organizational skills in a fast-paced environment.

Qualifikationen

• Currently pursuing or recently completed a Bachelor’s degree.
• Proficiency in English and Bahasa Indonesia is required.
• Need to convey information clearly and follow instructions accurately.
• Detail-oriented, organized, and meticulous.

Aufgaben

• Liaise between in-house and external vendors to support project deliverables.
• Support Quality Program Managers in root cause analysis.
• Learn and use internal tools for SOP optimization.
• Stay informed on policy changes and update workflows accordingly.

Kenntnisse

Communication in English

Communication in Bahasa Indonesia

Detail-oriented

Organizational skills

Ausbildung

Bachelor’s degree

Tools

Microsoft Excel

Basic productivity software

Jobbeschreibung

About the Team

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our selling partners.

SEA and JP Service Operations

SEA and JP Service Operations is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.

As an ID Country Operations Associate – Intern, you will support the Quality and Knowledge Management and Training Program Managers in day‑to‑day business operations and projects administration. You will provide liaison support between in‑house and external vendors, identify process improvement areas, and contribute to maintain and optimize Standard Operating Procedures.

As a project intern, you will have the opportunity to engage in impactful short‑term projects that provide you with a glimpse of professional real‑world experience. You will gain practical skills through on‑the‑job learning in a fast‑paced work environment and develop a deeper understanding of your career interests.

Responsibilities

• Project Support: Liaise between in‑house and external vendors to support the execution and completion of program deliverables.
• Root Cause Analysis: Support the Quality Program Managers in reviewing issues raised by teams to obtain the root causes and work with the team to develop appropriate action plans, following through with implementation.
• Tool and SOP Optimization: Learn and effectively use a variety of internal tools and platforms. Support the Knowledge Management and Training Program Managers on optimizing Standard Operating Procedures (SOPs) through solid SOP understanding and ensuring operational consistency.
• Policy & Process Updates: Stay informed on the latest policy and process changes. Proactively adapt to new requirements and integrate them into day‑to‑day workflows.

Qualifications

• Currently pursuing or recently completed a Bachelor’s degree.
• Proficiency in English and Bahasa Indonesia is required to communicate with key stakeholders based in the Indonesian market.
• Ability to convey information clearly and follow instructions accurately.
• Detail‑oriented, organized and highly meticulous in work.

Preferred Qualifications

• Comfortable with digital tools, with proficiency in Microsoft Excel and other basic productivity software.
• Ability to identify errors, inconsistencies, and areas for improvement in documentation and process flows.