Governance Operation Project Intern (TikTok Shop - Seller Governance) - 2026 Start (BS/MS)

TikTok Inc.; Singapore; Presencial; SGD 13.000 - 20.000; Jornada completa

Descripción de la vacante

A leading social media platform is seeking a project intern in Singapore to engage in impactful projects within their E-commerce Governance and Experience team. The role involves using AI tools for product investigation, supporting investigations, and tasks related to operational policies. Candidates should be detail-oriented, currently pursuing a Bachelor's degree, with strong analytical skills in tools like Excel or SQL. Join us to gain professional experience in a fast-paced environment.

Formación

• Currently pursuing or recently completed a Bachelor’s degree.
• Ability to work independently and follow through on tasks.
• Strong analytical skills with proficiency in Excel and/or SQL.

Responsabilidades

• Use AI tools to investigate issues and identify risky listings.
• Re-check and clean up risky products by reviewing cases.
• Support urgent cases such as government recalls.
• Help coordinate discussions with cross-functional teams.
• Assist with escalated case reviews and fulfillment SLA extensions.
• Collaborate with cross-functional teams and help coordinate discussions as needed.

Conocimientos

Detail-oriented

Analytical skills

Strong sense of curiosity

Critical thinking

Ability to work independently

SQL

AI interest

Educación

Bachelor's degree

Herramientas

Excel

SQL

Descripción del empleo

About the Team

E-commerce's Governance and Experience (GNE) is a regional team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world‑class service and experience for customers, sellers, and creators.

Internship Details

As a project intern, you will have the opportunity to engage in impactful short‑term projects that provide you with a glimpse of professional real‑world experience. You will gain practical skills through on‑the‑job learning in a fast‑paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis – we encourage you to apply early. Successful candidates must be able to commit to at least a 3‑month internship period.

Responsibilities

• Use AI tools to investigate issues, find similar products, and identify risky listings based on escalations and bad cases, with daily checks from the buyer side across SEA.
• Re‑check and clean up risky products and sellers by reviewing past bad cases and updating risk lists.
• Use LLM to draft and improve workflows and responses to support investigation and review work.
• Support urgent cases such as government recalls, PR issues, and other high‑risk situations.
• Help with operation requests like escalated case reviews and fulfillment SLA extensions.
• Work closely with cross‑functional teams and help coordinate discussions when needed.

Qualifications

• Currently pursuing or recently completed a Bachelor’s degree.
• Detail‑oriented with a strong sense of curiosity and critical thinking.
• Ability to work independently and follow through on investigative tasks.

Preferred Qualifications

• Experience in e-commerce or technology‑related roles or prior exposure as an online seller or listing on platforms.
• Strong analytical skills with proficiency in Excel and/or SQL.
• Interest in platform governance, risk, or operational policy.
• Keen interest in AI is a plus.
• Ability to thrive in a fast‑paced, ambiguous environment.

For any questions, please reach out to us at apac [e-mail].

Job Information

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.