Copilot AI Trainer & Adoption Lead (MHA)

cnx; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Concentrix is seeking an AI Deployed Engineer (Copilot) to lead adoption of Microsoft 365 Copilot and Copilot Studio for Ministry of Home Affairs agencies. In this client-facing role, you will design and deliver training at scale and enable agents built with Agent Builder.

You will collaborate with security governance, tailor enablement materials, and drive change management to translate capability into everyday productivity while complying with government data-handling requirements.

Qualifications

• Must have hands-on Copilot training for MHA
• Experience delivering Copilot workshops at scale
• Experience with Agent Builder and Copilot Studio
• Proven large-scale Copilot adoption and change management
• Strong facilitation, curriculum design and stakeholder management
• Singapore Citizen eligible for government security clearance

Responsibilities

• Deliver Copilot training: Plan and facilitate Basic and Advanced Microsoft 365 Copilot training workshops for MHA officers, from end users to power users and administrators.
• Lead adoption and change management: Drive large-scale Copilot adoption across MHA agencies, including stakeholder mapping, training calendars, adoption campaigns, communications, feedback analysis and proof-of-execution reporting.
• Enable trainers: Design and run train-the-trainer programmes, facilitator guides and user scenarios to build sustainable internal facilitation capability.
• Deliver agent development training: Design and run Agent Builder and Copilot Studio training workshops, teaching participants to build, test and govern their own AI agents.
• Build AI agents: Design, develop and deploy AI agents using Microsoft Agent Builder and Copilot Studio, integrated with Microsoft 365 services and enterprise data.
• Create enablement materials: Develop workshop content, hands‑on labs, reference guides, user guides and best‑practice documentation to scale adoption.
• Uphold security and governance: Ensure all training, development and adoption activities comply with MHA security policies and government data‑handling requirements.

Skills

Training delivery

Curriculum design

Stakeholder management

Public sector experience

Job description

Concentrix is seeking an AI Deployed Engineer (Copilot) to lead adoption of Microsoft 365 Copilot and Copilot Studio for Ministry of Home Affairs agencies. In this client-facing role, you will design and deliver training at scale and enable agents built with Agent Builder.

You will collaborate with security governance, tailor enablement materials, and drive change management to translate capability into everyday productivity while complying with government data-handling requirements.