AI Deployed Engineer (Copilot)

cnx; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

Concentrix is seeking an AI Deployed Engineer (Copilot) to lead adoption of Microsoft 365 Copilot and Copilot Studio for Ministry of Home Affairs agencies. In this client-facing role, you will design and deliver training at scale and enable agents built with Agent Builder.

You will collaborate with security governance, tailor enablement materials, and drive change management to translate capability into everyday productivity while complying with government data-handling requirements.

Qualifications

• Must have hands-on Copilot training for MHA
• Experience delivering Copilot workshops at scale
• Experience with Agent Builder and Copilot Studio
• Proven large-scale Copilot adoption and change management
• Strong facilitation, curriculum design and stakeholder management
• Singapore Citizen eligible for government security clearance

Responsabilités

• Deliver Copilot training: Plan and facilitate Basic and Advanced Microsoft 365 Copilot training workshops for MHA officers, from end users to power users and administrators.
• Lead adoption and change management: Drive large-scale Copilot adoption across MHA agencies, including stakeholder mapping, training calendars, adoption campaigns, communications, feedback analysis and proof-of-execution reporting.
• Enable trainers: Design and run train-the-trainer programmes, facilitator guides and user scenarios to build sustainable internal facilitation capability.
• Deliver agent development training: Design and run Agent Builder and Copilot Studio training workshops, teaching participants to build, test and govern their own AI agents.
• Build AI agents: Design, develop and deploy AI agents using Microsoft Agent Builder and Copilot Studio, integrated with Microsoft 365 services and enterprise data.
• Create enablement materials: Develop workshop content, hands‑on labs, reference guides, user guides and best‑practice documentation to scale adoption.
• Uphold security and governance: Ensure all training, development and adoption activities comply with MHA security policies and government data‑handling requirements.

Connaissances

Training delivery

Curriculum design

Stakeholder management

Public sector experience

Description du poste

Job Title: AI Deployed Engineer (Copilot)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures. Job Title AI Deployed Engineer (Copilot)

Level L400

Employment Type Full-time

Security Requirements Singapore Citizen, eligible to obtain and maintain Singapore Government security clearance (MHA vetting)

Location Singapore (on-site at client premises, including secured MHA facilities, as required)

Role Summary

We are seeking an AI Deployed Engineer (Copilot) to lead the adoption and enablement of Microsoft 365 Copilot and Microsoft's low-code AI agent platforms across Ministry of Home Affairs (MHA) agencies. In this client-facing role you will design and deliver Copilot training and adoption programmes at scale, build practical AI agents using Agent Builder and Copilot Studio, and drive the change management that turns capability into everyday productivity for MHA officers. You will be a trusted advisor to senior stakeholders - combining facilitation, curriculum design, adoption measurement and hands‑on Copilot expertise to deliver measurable outcomes within a secure government environment.

Key Responsibilities

• Deliver Copilot training: Plan and facilitate Basic and Advanced Microsoft 365 Copilot training workshops for MHA officers, from end users to power users and administrators.
• Lead adoption and change management: Drive large-scale Copilot adoption across MHA agencies, including stakeholder mapping, training calendars, adoption campaigns, communications, feedback analysis and proof-of-execution reporting.
• Enable trainers: Design and run train-the-trainer programmes, facilitator guides and user scenarios to build sustainable internal facilitation capability.
• Deliver agent development training: Design and run Agent Builder and Copilot Studio training workshops, teaching participants to build, test and govern their own AI agents.
• Build AI agents: Design, develop and deploy AI agents using Microsoft Agent Builder and Copilot Studio, integrated with Microsoft 365 services and enterprise data.
• Create enablement materials: Develop workshop content, hands‑on labs, reference guides, user guides and best‑practice documentation to scale adoption.
• Uphold security and governance: Ensure all training, development and adoption activities comply with MHA security policies and government data‑handling requirements.

Required Qualifications

• Mandatory: Must have prior, hands‑on experience delivering Microsoft 365 Copilot training for the Ministry of Home Affairs (MHA). This is a compulsory requirement for the role.
• Proven, hands‑on experience conducting Basic and Advanced Microsoft 365 Copilot training workshops at scale.
• Proven experience delivering Agent Builder and Copilot Studio training workshops .
• Demonstrated experience building AI agents using Microsoft Agent Builder and Copilot Studio .
• Proven track record leading large‑scale Copilot adoption and change‑management programmes across public-sector or enterprise organisations.
• Strong facilitation, curriculum‑design and stakeholder‑management skills, from C‑suite to frontline users.
• Singapore Citizen who is eligible to obtain and maintain Singapore Government security clearance , and willing to undergo the required MHA vetting process. Willing