AI Deployment Engineer (Copilot)

Concentrix; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Concentrix seeks an AI Deployed Engineer (Copilot) to lead adoption and enablement of Microsoft 365 Copilot and low-code AI agents for Ministry of Home Affairs agencies. The role delivers Copilot training at scale, builds AI agents, and drives change management to improve productivity in a secure government environment.

You will design and deliver training programs, develop enablement materials, and ensure compliance with security policies and data-handling requirements while collaborating with

Qualifications

• Must have prior, hands-on experience delivering Microsoft 365 Copilot training for the Ministry of Home Affairs (MHA).
• Experience delivering Basic and Advanced Copilot training workshops at scale.
• Experience building AI agents using Microsoft Agent Builder and Copilot Studio.

Responsibilities

• Deliver Copilot training: Plan and facilitate Microsoft 365 Copilot training workshops for MHA officers.
• Lead adoption and change management across MHA agencies with trainings, calendars, campaigns, communications, and reporting.
• Enable trainers: design train-the-trainer programmes and facilitator guides.

Skills

Facilitation

Stakeholder management

Public sector

Curriculum design

Training delivery

Tools

Copilot Studio

Agent Builder

Power Platform

Microsoft 365

Job description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Role Summary

We are seeking an AI Deployed Engineer (Copilot) to lead the adoption and enablement of Microsoft 365 Copilot and Microsoft's low-code AI agent platforms across Ministry of Home Affairs (MHA) agencies. In this client-facing role you will design and deliver Copilot training and adoption programs at scale, build practical AI agents using Agent Builder and Copilot Studio, and drive the change management that turns capability into everyday productivity for MHA officers. You will be a trusted advisor to senior stakeholders — combining facilitation, curriculum design, adoption measurement and hands‑on Copilot expertise to deliver measurable outcomes within a secure government environment.

Key Responsibilities

• Deliver Copilot training: Plan and facilitate Basic and Advanced Microsoft 365 Copilot training workshops for MHA officers, from end users to power users and administrators.
• Lead adoption and change management: Drive large-scale Copilot adoption across MHA agencies, including stakeholder mapping, training calendars, adoption campaigns, communications, feedback analysis and proof-of-execution reporting.
• Enable trainers: Design and run train‑the‑trainer programmes, facilitator guides and user scenarios to build sustainable internal facilitation capability.
• Deliver agent development training: Design and run Agent Builder and Copilot Studio training workshops, teaching participants to build, test and govern their own AI agents.
• Build AI agents: Design, develop and deploy AI agents using Microsoft Agent Builder and Copilot Studio, integrated with Microsoft 365 services and enterprise data.
• Create enablement materials: Develop workshop content, hands‑on labs, reference guides, user guides and best‑practice documentation to scale adoption.
• Uphold security and governance: Ensure all training, development and adoption activities comply with MHA security policies and government data‑handling requirements.

Required Qualifications

• Mandatory: Must have prior, hands‑on experience delivering Microsoft 365 Copilot training for the Ministry of Home Affairs (MHA). This is a compulsory requirement for the role.
• Proven, hands‑on experience conducting Basic and Advanced Microsoft 365 Copilot training workshops at scale.
• Proven experience delivering Agent Builder and Copilot Studio training workshops.
• Demonstrated experience building AI agents using Microsoft Agent Builder and Copilot Studio.
• Proven track record leading large‑scale Copilot adoption and change‑management programmes across public‑sector or enterprise organisations.
• Strong facilitation, curriculum‑design and stakeholder‑management skills, from C‑suite to frontline users.
• Singapore Citizen who is eligible to obtain and maintain Singapore Government security clearance, and willing to undergo the required MHA vetting process.
• Willingness to work on‑site at client premises, including secured MHA facilities, as required.

Required Certifications

The successful candidate holds the following Microsoft certifications:

• Microsoft 365 Certified: Fundamentals (MS-900).
• Microsoft Service Adoption Specialist.
• Microsoft AI for Educators (or equivalent Copilot enablement training).

Performance Evaluation

Performance in this role will be assessed through periodic performance feedback evaluation provided directly by the customer (MHA). The successful candidate is expected to consistently meet the customer's quality, delivery, and professionalism standards throughout the engagement.

Preferred Qualifications

• Additional experience delivering engagements for other Singapore public‑sector agencies (e.g., MINDEF, MOE, SPF, CNB).
• Prior experience working within secured or classified government environments.
• Microsoft 365 Copilot and Agent Administration Fundamentals.
• Microsoft Certified: Power Platform Fundamentals (PL-900).
• Microsoft Certified: AI Agent Builder Associate.
• Microsoft Applied Skills: Build an Agent in Microsoft Copilot Studio.
• Familiarity with responsible‑AI principles, data governance, and enterprise information‑security practices.

What We Offer

The opportunity to work at the forefront of enterprise AI adoption, delivering high‑impact training and building agents that transform how one of Singapore's most security‑conscious public‑sector clients works. You will join a team that values technical excellence, continuous learning, and real‑world impact.

This job description is intended to convey the general nature and scope of the role and is not an exhaustive list of duties. Requirements may evolve in line with client and project needs.