Convocation & Awards Operations Lead

Singapore Institute of Technology; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Institute of Technology invites applications for an Assistant Manager / Senior Assistant Manager in the Registrar's Office. You will manage Convocation-related operations, oversee graduation and awards processes, and collaborate with internal divisions and international partners to ensure smooth ceremonies.

The role requires a recognised degree and at least 3 years of relevant experience, with strong planning, coordination, and communication skills to drive operational excellence and

Qualifications

• A recognised degree in any discipline.
• At least 3 years of relevant work experience.
• Strong planning, organisational, and coordination skills.
• Ability to exercise independent judgement with ownership.
• Mature, meticulous, and high integrity.
• Strong written and verbal communication with diverse stakeholders.
• IT-savvy with Microsoft Office; knowledge of student information systems or event management is an advantage.

Responsibilities

• Oversee graduation processes and issue graduation documents accurately.
• Coordinate awards nominations, selections and awards end-to-end.
• Plan Convocation ceremonies, manage procurement and logistics within budget.
• Engage internal divisions, overseas partner universities, and vendors.
• Handle enquiries via email and telephone with prompt, accurate responses.
• Assist with division administration and learning administration.
• Undertake other duties as assigned.

Job description

Job Description

Assistant Manager / Senior Assistant Manager, Registrar's Office

Job Description

Assistant Manager / Senior Assistant Manager, Registrar's Office

Posting Start Date: 30/06/2026

Schemes of Service: Corporate

Division: Registrar's Office

Employment Type: Fixed Term

The successful candidate will play a pivotal role in managing Convocation-related operations and supporting the division’s administrative functions. This position offers an opportunity to collaborate with multiple stakeholders within and beyond the Registrar’s Office, ensuring the seamless delivery of Convocation ceremonies and associated processes. The role also involves driving process improvements and contributing to operational excellence initiatives.

Key Responsibilities

Graduation & Awards Administration

• Oversee and administer all processes related to graduation, ensuring timeliness and accuracy in updating student data and issuance of graduation documents.
• Coordinate the end-to-end administration of awards, including managing nominations, selection and award.
• Continuously review workflows and propose improvements to enhance efficiency and accuracy.
  
  

Event Planning & Execution

• Plan, coordinate, and deliver Convocation ceremonies, ensuring an exceptional experience for graduates and guests.
• Manage procurement, logistics, and vendor relationships to ensure successful event execution within budget and timelines.
  
  

Stakeholder Engagement

• Liaise and engage effectively with internal divisions, overseas partner universities, and external vendors to ensure smooth operations.
  
  

Enquiry Management

• Manage enquiries received via email and telephone in a prompt and effective manner.
• Provide accurate advice and resolve issues efficiently to ensure timely resolution and service excellence, escalating complex cases where necessary.
  
  

Division Administration

• Assist with the division’s administrative matters, including learning administration.
  
  

Other Duties

• Undertake any other responsibilities as assigned.
  
  

Requirements

• A recognised degree in any discipline.
• At least 3 years of relevant work experience.
• Strong planning, organisational, and coordination skills, coupled with sound administrative capabilities.
• Ability to exercise independent judgement with a strong sense of ownership.
• Mature, meticulous, and possessing a high level of integrity.
• Strong written and verbal communication skills, with the ability to engage diverse stakeholders effectively.
• Ability to manage multiple priorities effectively.
• Strong problem-solving and critical thinking abilities.
• A collaborative team player with a growth mindset and excellent interpersonal skills.
• IT-savvy and proficient in Microsoft Office applications (Excel, Word, PowerPoint); experience with student information systems and/or event management will be an advantage.