Contract Operations & Admin Specialist

Income Insurance Limited; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Income Insurance Limited in Singapore is seeking an Administrative & Operations Assistant to support Customer Care Operations. You will help prepare departmental reports, dashboards, and workforce statistics while coordinating procurement, budget tracking, and vendor activities to ensure efficient use of resources.

The role requires Polytechnic or degree-qualified candidates with 1–2 years of relevant experience and strong MS Office skills (Advanced Excel, PowerPoint, Word, Outlook).

Qualifications

• Education: Polytechnic/Degree
• Experience: Preferably minimum 1-2 years of working experience in a relevant field
• Computer Proficiency: Strong in MS Office (Advanced Excel, Powerpoint, Word, Outlook)

Responsibilities

• Provide administrative and operational support to Customer Care Operations (CCO), including Contact Centre, Branch Services, Telesales, and Recovery & Service Quality.
• Prepare and maintain departmental reports, dashboards, workforce statistics, productivity reports, and management information to support operational performance monitoring and decision-making.
• Manage procurement activities, budget tracking, invoice processing, and vendor coordination to ensure effective utilization of departmental resources.
• Maintain office asset inventory, access rights, distribution lists, and staff records, ensuring accuracy and compliance with corporate policies.
• Ensure the smooth day-to-day running of the department, including records management, facilities coordination, office supplies, equipment maintenance, workplace safety, and security requirements.

Skills

Advanced Excel

PowerPoint

Word

Outlook

Education

Polytechnic/Degree

Tools

MS Office

Job description

Income Insurance Limited in Singapore is seeking an Administrative & Operations Assistant to support Customer Care Operations. You will help prepare departmental reports, dashboards, and workforce statistics while coordinating procurement, budget tracking, and vendor activities to ensure efficient use of resources.

The role requires Polytechnic or degree-qualified candidates with 1–2 years of relevant experience and strong MS Office skills (Advanced Excel, PowerPoint, Word, Outlook).