Contract Executive, Operations Support

Income Insurance Limited; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Income Insurance Limited in Singapore is seeking an Administrative & Operations Assistant to support Customer Care Operations. You will help prepare departmental reports, dashboards, and workforce statistics while coordinating procurement, budget tracking, and vendor activities to ensure efficient use of resources.

The role requires Polytechnic or degree-qualified candidates with 1–2 years of relevant experience and strong MS Office skills (Advanced Excel, PowerPoint, Word, Outlook).

Qualifications

• Education: Polytechnic/Degree
• Experience: Preferably minimum 1-2 years of working experience in a relevant field
• Computer Proficiency: Strong in MS Office (Advanced Excel, Powerpoint, Word, Outlook)

Responsibilities

• Provide administrative and operational support to Customer Care Operations (CCO), including Contact Centre, Branch Services, Telesales, and Recovery & Service Quality.
• Prepare and maintain departmental reports, dashboards, workforce statistics, productivity reports, and management information to support operational performance monitoring and decision-making.
• Manage procurement activities, budget tracking, invoice processing, and vendor coordination to ensure effective utilization of departmental resources.
• Maintain office asset inventory, access rights, distribution lists, and staff records, ensuring accuracy and compliance with corporate policies.
• Ensure the smooth day-to-day running of the department, including records management, facilities coordination, office supplies, equipment maintenance, workplace safety, and security requirements.

Skills

Advanced Excel

PowerPoint

Word

Outlook

Education

Polytechnic/Degree

Tools

MS Office

Job description

Key Responsibilities:

• Provide administrative and operational support to Customer Care Operations (CCO), including Contact Centre, Branch Services, Telesales, and Recovery & Service Quality.
• Prepare and maintain departmental reports, dashboards, workforce statistics, productivity reports, and management information to support operational performance monitoring and decision-making.
• Manage procurement activities, budget tracking, invoice processing, and vendor coordination to ensure effective utilization of departmental resources.
• Maintain office asset inventory, access rights, distribution lists, and staff records, ensuring accuracy and compliance with corporate policies.
• Ensure the smooth day-to-day running of the department, including records management, facilities coordination, office supplies, equipment maintenance, workplace safety, and security requirements.
• Coordinate staff onboarding, offboarding, transfers, and employee lifecycle activities, including system access, induction, training, and logistics arrangements.
• Serve as the key liaison for operational and administrative matters, working closely with internal stakeholders such as Human Resources, Office Services, Information Technology, Procurement, Finance, and other business units.
• Support business continuity, operational readiness, staff welfare initiatives, departmental events, townhalls, and employee engagement activities.
• Manage departmental communications, meeting schedules, documentation, and follow-up actions to ensure timely execution and closure.
• Maintain confidentiality of sensitive information and records in accordance with company policies and regulatory requirements.
• Support process improvement, automation, reporting enhancement, and special projects to drive operational efficiency and service excellence.
• Undertake any other duties, assignments, or projects as assigned by supervisor.
• Apply Income Competencies to all tasks undertaken.

Requirements:

• Education: Polytechnic/Degree
• Professional/Trade Qualification: NA
• Experience: Preferably minimum 1-2 years of working experience in relevant field
• Computer Proficiency: Strong in MS Office (Advanced Excel, Powerpoint, Word, Outlook)

Other Competencies & Traits:

• Manage multiple priorities effectively in a fast-paced environment.
• Take ownership and deliver results with a high level of accountability.
• Execute plans with discipline, attention to detail, and a customer-centric mindset.
• Demonstrate high energy, creativity, and strong organizational skills in planning and executing staff engagement, wellness, and team-building activities that foster a positive and inclusive workplace culture.
• Be proactive, resourceful, and adaptable in handling diverse operational and administrative responsibilities.
• Communicate confidently and collaborate across teams and stakeholders.