Contract Executive, Processing

Income Insurance Limited; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Income Insurance Limited in Singapore seeks a policy servicing professional for the Health Policy Servicing team handling IncomeShield plans. You will process health policy servicing transactions and prepare corresponding letters.

The role emphasizes accuracy, teamwork, and the ability to work within tight timelines. You will collaborate on process improvements and company-wide initiatives to enhance service delivery.

Qualifications

• Degree or Diploma or equivalent is required.
• Experience in life or health insurance is advantageous.
• Able to work under tight timelines and pressure.
• Strong attention to detail and creative problem solving.
• Excellent communication and people skills.
• Team player who can handle multiple concurrent projects.

Responsibilities

• Perform health policy servicing transactions such as change of plan type, termination, change payer, and change payment method within turnaround times.
• Prepare letters after performing the above transactions.
• Regularly review staff work to ensure accuracy.
• Lead cross-department projects to improve process effectiveness and efficiency.
• Support company-wide initiatives to review letters, work instructions, forms, and system enhancements.

Skills

Excellent communication

Team player

Multi-tasking

Problem solving

Education

Degree or Diploma or equivalent

Job description

Job Description

The Life and Health Operations (LHO) department plays a pivotal role in ensuring we provide our customers with affordable and comprehensive life and health products, with efficient processes to allow optimal service to our customers. You will be part of the Health Policy Servicing team which handles policy servicing transactions of our IncomeShield plans. You will report to the manager of Policy Servicing team and your key responsibilities include:

• Perform health policy servicing transactions such as Change of plan type; Termination; Change payer; Change payment method, within the expected turnaround time
• Prepare Letters after performing the above transactions
• Conduct check on work done by staff on a regular basis
• Take on projects (within the department or cross department) to improve processes so as to improve process effectiveness and efficiency
• Support in company-wide initiatives such as reviewing of letters, work instructions, forms, system enhancements

Qualifications

• Possess a Degree/Diploma or equivalent
• Experience in the life and/or health insurance industry with its relevant insurance qualifications will be advantageous
• Familiar with the business environment and industry practices of insurance intermediaries on individual life or health
• Able to work under tight timeline and pressure
• Creative problem solving skills coupled with an eye for detail
• Excellent communication and people skills
• Works well in a team
• Able to work extra hours when required
• Able to multi-task and handle various concurrent projects