Executive, Service Support (Claims)

Income Insurance Limited; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading insurance company in Singapore is looking for a dedicated professional to manage IncomeShield claims, focusing on outpatient claims assessment. Candidates should possess a Diploma or Degree and certification in Health Insurance, with at least 2 years of claims experience. The role requires strong analytical skills, teamwork, and the ability to handle inquiries and complaints efficiently.

Qualifications

• At least 2 years of individual claims experience, preferably in Shield claim processing.
• Ability to manage insurance claims inquiries professionally.
• Meticulous with a flair for numbers to handle complex calculations.

Responsibilities

• Processing and assessing IncomeShield claims, especially outpatient claims.
• Investigate claims and determine the amount payable according to policy cover.
• Compile and analyze claims reports as required.

Skills

Insurance claims management

Analytical skills

Team player

Negotiation skills

Education

Diploma or Degree in any field

Certified in Health Insurance (HI)

Job description

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The Life and Health Operations (LHO) department plays a pivotal role in ensuring we provide our customers with affordable and comprehensive life and health products, with efficient processes to allow optimal service to our customers.

Responsibilities

• Processing and assessing all types of IncomeShield claims, with a specific focus on outpatient claims
• Assess policy liability, investigate claims and determine the claim amount payable based on Income's policy cover and management guidelines
• Compile, analyse and submit Claims reports as and when required
• Prepare report on claims cases to be escalated to management and present cases at committee meetings
• Manage enquiries and complaints from claimants
• Liaise with intermediaries, hospitals and various external parties
• Undertake any other duties or projects as assigned by the Supervisor or Head of Section

Qualifications

• At least obtained a Diploma or Degree in any field
• Certified in Health Insurance (HI)
• Have at least 2 years of individual claims experience. Experience in Shield claim processing and assessment will be an advantage
• Ability to professionally manage insurance claims enquiry and negotiations
• Good analytical skills, meticulous with a flair for numbers to handle complex computations
• Team player and self-motivated

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Insurance

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