Contract Business Operational Support / Inside Sales

Entegris, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Entegris, Inc. is seeking a Contract Business Operational Support / Inside Sales to coordinate order fulfillment, forecasting, PCNs, returns, and escalations across OEM and strategic accounts.

You will collaborate with Account Managers, Planning, Logistics, Manufacturing, Quality, and Product Management to ensure excellent customer experience. Key duties include monitoring orders, expediting critical items, consolidating forecasts, and supporting business reviews with data-driven insights.

Qualifications

• Experience coordinating order fulfillment and customer-facing processes.
• Proven ability to liaise between multiple internal teams and customers.
• Strong numeric and data-interpretation skills with ERP/CRM familiarity.

Responsibilities

• Act as operational focal point for OEM and customer accounts.
• Coordinate order fulfillment, expedites, and delivery updates.
• Consolidate forecasts and communicate risks and opportunities.
• Coordinate PCN activities and handling of lifecycle changes.
• Manage returns, quality escalations, and reporting dashboards.

Skills

Customer-focused

Organization & prioritization

Multi-priority management

Analytical & problem-solving

Stakeholder management & communication

Excel & PowerPoint

ERP/CRM tools experience

Cross-functional collaboration

Tools

SAP

Salesforce

Power BI

Job description

Job Title: Contract Business Operational Support / Inside Sales

Job Description: The Role: The Business Operations Specialist is responsible for supporting key OEM and strategic customer accounts by coordinating order fulfillment, delivery expedites, forecasting activities, Product Change Notifications (PCNs), return authorizations, and operational escalations. This role serves as the primary interface between customers, Account Managers, Planning, Logistics, Manufacturing, Quality, and Product Management teams to ensure excellent customer experience and operational execution. The position requires strong cross-functional collaboration, proactive communication, and effective management of customer deliverables.

Key Responsibilities

Customer & OEM Account Support

Act as the operational focal point for assigned OEM and customer accounts. Support Account Managers with day-to-day operational activities and customer follow-up. Coordinate customer requests and ensure timely resolution of shipment, order, and supply issues. Maintain strong working relationships with customers and internal stakeholders. Support customer business reviews by consolidating operational data, shipment performance, and issue resolution status.

Order Fulfillment & Expedite Management

Monitor customer orders and ensure timely execution through the supply chain. Coordinate with Planning, Procurement, Manufacturing, and Logistics teams to expedite critical orders. Proactively manage delivery risks and communicate potential delays to customers and account teams. Track backlog and open orders while driving recovery actions for critical customer requirements. Support allocation management during supply-constrained situations.

Forecast Management

Consolidate customer forecasts and analyze demand trends. Support forecast accuracy improvement through regular customer engagement and internal reviews. Monitor demand versus supply conditions and highlight risks, opportunities, and inventory concerns. Generate forecast reports and provide business insights to management and planning teams.

Product Change Notification (PCN) Management

Coordinate customer-facing PCN activities. Track customer acknowledgements and approvals. Support communication of product changes, manufacturing transfers, and product lifecycle updates. Maintain PCN status records and follow through on customer qualification requirements. Work closely with Quality, Product Management, and Sales teams to ensure compliance with customer expectations.

Returns & Quality Escalation Management

Coordinate Returned Material Authorization (RMA) activities. Facilitate communication between customers and Quality teams on failure analysis and corrective actions. Track open quality issues and ensure timely updates to customers. Maintain effective escalation management processes and reporting.

Reporting & Business Operations

Prepare and maintain operational dashboards and reports. Analyze backlog, shipments, forecast accuracy, inventory, and service level performance. Maintain data accuracy within SAP, CRM and reporting systems. Support continuous improvement initiatives to improve operational efficiency and customer satisfaction. Identify process gaps and recommend improvements to drive better customer outcomes.

In this role you will

Traits we believe make a strong candidate:

Skills & Competencies

• Strong customer-focused mindset.
• Excellent organizational and prioritization skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving capabilities.
• Effective stakeholder management and communication skills.
• Advanced Microsoft Excel and PowerPoint capabilities.
• Experience with SAP, Salesforce, Power BI, or similar ERP/CRM tools preferred.
• Ability to influence and coordinate across functions without direct authority

Your success will be measured by

The ideal candidate is customer-focused, proactive, and highly organized, with the ability to manage multiple priorities while working effectively across functions. They demonstrate strong ownership, attention to detail, and a continuous improvement mindset, consistently delivering operational excellence while building trusted relationships with customers and internal stakeholders. Success means being a dependable business partner who ensures customer commitments are met and challenges are resolved through collaboration, accountability, innovation, and excellence.

About Entegris

At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it. People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better. Learn more about why people enjoy working at Entegris.