Contact Centre Specialist (Insurance)

ARF (ASIA PACIFIC) PTE. LTD.; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

ARF (Asia Pacific) Pte Ltd in Singapore seeks a Customer-Focused Contact Centre Specialist to deliver exceptional insurance support and service to clients. You will help clients with enquiries, source quotations, and manage renewals to ensure a seamless experience.

In this fast-paced role, you will collaborate with insurers and internal teams to tailor solutions, maintain accurate records, and contribute to business growth through proactive client engagement.

Responsibilities

• Respond promptly to client enquiries with accurate insurance information.
• Coordinate with insurers to obtain competitive quotations.
• Follow up to secure timely quotations and policy issuance.
• Manage policy renewals and maintain continuous coverage.
• Support marketing and business development to engage clients.
• Keep organized records of interactions and documents.

Job description

Company Overview

ARF (Asia Pacific) Pte Ltd is a leading general insurance intermediary with a strong focus on affinity programs. As part of its ongoing transformation, the company is enhancing its capabilities and expanding its regional presence to better support clients locally and across Asia Pacific. ARF is dedicated to delivering customized insurance solutions that drive sustainable business growth and help clients navigate an increasingly complex and evolving landscape.

At ARF, employees are part of a dynamic and progressive organization where innovation and growth are key priorities. The company cultivates a collaborative and forward-looking environment, empowering individuals to build their capabilities, take ownership of their contributions,and grow together with the business.

Job Summary

Join our dynamic team as a Contact Centre Specialist, where you will play a key role in delivering exceptional customer service and insurance support to our clients. You will assist clients with their insurance enquiries, source competitive quotations from insurers, manage policy renewals, and ensure a smooth end-to-end client experience. This role is ideal for a customer-focused individual who enjoys building relationships, coordinating with multiple stakeholders, and contributing to business growth in a fast-paced environment.

Responsibilities

• Respond promptly to client enquiries by providing accurate insurance information to support their decision-making and coverage needs
• Coordinate with insurers to obtain competitive quotations tailored to clients’ preferences, budgets, and benefit requirements
• Follow up with insurers to secure timely issuance of quotations and insurance policies, ensuring seamless client experience
• Manage insurance renewal processes by proactively contacting clients and coordinating with insurers to maintain continuous coverage
• Participate in marketing and business development activities to enhance client engagement and contribute to business growth initiatives
• Maintain organized and up-to-date records of client interactions, quotations, and policy documents to facilitate efficient service delivery