Associate, Benefits Solutions (Policy Administration)

Specialist Risk Group; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Specialist Risk Group (SRG) is seeking an Associate, Benefits Solutions Administration to support day-to-day administrative and operational activities within the Benefits Solutions team. The role involves handling policy administration, billing coordination, member movements, records management, and reporting to ensure accuracy, timely processing, and excellent service to clients and insurers.

You will work with internal teams to resolve queries and maintain data integrity, contributing to high

Qualifications

• Diploma or Degree in Business Administration, Finance, Insurance, or a related discipline.
• 1-3 years of administrative, operations, insurance, or employee benefits experience preferred.
• Fresh graduates with strong administrative skills are welcome to apply.

Responsibilities

• Process policy administration activities, including policy issuance, renewals, endorsements, and documentation.
• Manage member movements, including enrolments, additions, deletions, and updates to employee benefit schemes.
• Prepare and maintain accurate records of policy documents, client files, and benefit-related information.
• Coordinate billing activities, premium collection, and reconciliation with insurers and clients.
• Monitor premium payment statuses and follow up on outstanding payments where required.
• Generate regular reports for clients, insurers, and internal stakeholders.
• Liaise with insurers, clients, and internal teams to resolve administrative and operational queries.
• Ensure data accuracy and compliance with internal procedures and service standards.
• Support benefit renewal exercises and implementation of new policies.
• Assist with system updates, data entry, and maintenance of operational databases.
• Provide general administrative support to the Benefits Solutions team.

Skills

Administrative skills

Attention to detail

Data management

Communication

Multitasking

Teamwork

Education

Diploma or Degree in Business Administration/Finance/Insurance

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Specialist Risk Group (SRG) is a people and culture-led specialist insurance intermediary, backed by world-renowned investors Temasek and Warburg Pincus. We focus on areas of insurance where deep expertise matters most, delivering tailored solutions for complex and often underserved risks across Asia and internationally. Our teams combine strong market knowledge of our region with access to the wider capabilities of the Group internationally.

At SRG, we are building a business we are proud of, defined by specialist thinking, collaboration and a commitment to doing difficult things well. Our approach is deliberately personal and hands-on, shaped by people who understand their markets and take responsibility for delivering the right outcomes.

PURPOSE OF THE ROLE

Specialist Risk Group is seeking an Associate, Benefits Solutions Administration to support the smooth delivery of administrative and operational activities within the Benefits Solutions team.

The role involves providing day-to-day support across billing, member movements, policy documentation, premium payment tracking, reporting, and general broker operations administration. This position plays an important role in ensuring accurate records, timely processing, and a high standard of service to clients, insurers, and internal stakeholders.

ABOUT YOU

You are a detail-oriented and organised administrator who is comfortable managing multiple tasks and working with data, documents, and deadlines. You take pride in accuracy, communicate clearly, and enjoy supporting a team to deliver reliable and responsive service.

Your strengths include strong administrative discipline, good numerical skills, a proactive working style, and the ability to follow through on tasks with care and consistency.

You are a client-focused and detail-oriented insurance professional with strong experience in employee benefits servicing, programme coordination and stakeholder management.

KEY ACCOUNTABILITIES

The key responsibilities for this role are:

• Process policy administration activities, including policy issuance, renewals, endorsements, and documentation.
• Manage member movements, including enrolments, additions, deletions, and updates to employee benefit schemes.
• Prepare and maintain accurate records of policy documents, client files, and benefit-related information.
• Coordinate billing activities, premium collection, and reconciliation with insurers and clients.
• Monitor premium payment statuses and follow up on outstanding payments where required.
• Generate regular reports for clients, insurers, and internal stakeholders.
• Liaise with insurers, clients, and internal teams to resolve administrative and operational queries.
• Ensure data accuracy and compliance with internal procedures and service standards.
• Support benefit renewal exercises and implementation of new policies.
• Assist with system updates, data entry, and maintenance of operational databases.
• Provide general administrative support to the Benefits Solutions team.

QUALIFICATIONS:

Experience:

• Diploma or Degree in Business Administration, Finance, Insurance, or a related discipline.
• 1-3 years of administrative, operations, insurance, or employee benefits experience preferred.
• Fresh graduates with strong administrative skills are welcome to apply.

Skills

• Strong administrative and organisational skills with keen attention to detail.
• Good numerical and data management skills.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to manage multiple tasks and work within deadlines.
• Strong communication and interpersonal skills.
• Customer-focused with a proactive and positive attitude.
• Able to work independently and collaboratively in a team environment.

Why Join Us: Joining SRG means becoming part of an ambitious, growing organisation that invests seriously in its people. We create opportunities for colleagues to deepen their expertise, broaden their experience, and grow their careers across regions and specialisms. If you are motivated by complex challenges, value strong relationships and want to be part of a business built for the long term, SRG offers the opportunity to grow alongside us.