Lead, Contact Centre Ops (1-Year Contract)

Recruit Express Pte Ltd; Singapore; Vor Ort; SGD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

1-Month Gratuity Bonus

Zusammenfassung

Recruit Express Pte Ltd seeks a Team Lead for Contact Centre Operations on a 1-year contract, based in Greenwich. The role involves leading daily channel operations, handling enquiries and escalations, and coordinating with service transformation teams.

Shifts are rotating with 4 weekdays and 1 weekend day, including 8.30am–6.00pm, 10.30am–8.15pm and 2.30pm–12.00am, with Grab transport provided for late shifts.

Aufgaben

• Support daily channel operations to ensure enquiries, escalations and issues are handled smoothly.
• Act as the first point of contact for channel-related operational issues.
• Coordinate timely issue resolution and escalate complex matters when necessary.
• Develop responses for review and clearance with the service transformation and planning team.
• Troubleshoot operational challenges and document approved responses.
• Maintain an up-to-date knowledge base for future reference.
• Work with Quality Assurance to improve processes and support training initiatives.
• Identify recurring operational challenges and recommend improvements.
• Maintain accurate operational records and documentation.
• Coordinate with internal and external stakeholders to resolve operational issues.
• Assist with preparing operational reports, metrics and materials for internal reviews and meetings.
• Provide administrative support to ensure smooth daily operations.

Jobbeschreibung

Recruit Express Pte Ltd seeks a Team Lead for Contact Centre Operations on a 1-year contract, based in Greenwich. The role involves leading daily channel operations, handling enquiries and escalations, and coordinating with service transformation teams.

Shifts are rotating with 4 weekdays and 1 weekend day, including 8.30am–6.00pm, 10.30am–8.15pm and 2.30pm–12.00am, with Grab transport provided for late shifts.