Call Centre Team Lead (1-Year Contract)

Recruit Express Pte Ltd; Singapore; Sur place; SGD 49 000 - 58 000; Temps partiel

Résumé du poste

Recruit Express Pte Ltd is seeking a Channel Operations Coordinator for a 1-year contract at Greenwich Drive, Singapore. The role features rotating shifts (including weekends) and provides transport to select locations.

The position involves handling inquiries, escalations, and ensuring smooth channel operations. The ideal candidate has a minimum Diploma with customer service team lead experience and will contribute to process improvements and reporting.

Qualifications

• Minimum Diploma in any field with customer service team lead experience.

Responsabilités

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
• Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG’s Service Transformation & Planning Team.
• Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.
• Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
• Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
• Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.
• Communicate and coordinate with internal and external stakeholders to address operational challenges.
• Assist in preparing reports and metrics for internal reviews and meetings.

Connaissances

Customer service

Team leadership

Formation

Diploma

Description du poste

Recruit Express Pte Ltd is seeking a Channel Operations Coordinator for a 1-year contract at Greenwich Drive, Singapore. The role features rotating shifts (including weekends) and provides transport to select locations.

The position involves handling inquiries, escalations, and ensuring smooth channel operations. The ideal candidate has a minimum Diploma with customer service team lead experience and will contribute to process improvements and reporting.