Call Center Ops Lead: Escalations & Training

Recruit Express Pte Ltd; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore seeks an Operations Supervisor to lead daily call centre and customer service activities. You will manage escalated inquiries, resolve service issues, and ensure smooth workflows in a fast-paced environment.

Ideal candidate brings prior supervisory experience and a proven ability to train staff and drive quality improvements, with a focus on accurate reporting and stakeholder coordination.

Qualifications

• Minimum O-Level qualification.
• Prior team leadership or supervisory experience required.

Responsibilities

• Oversee daily call centre and customer service operations
• Handle escalated enquiries and resolve service issues
• Troubleshoot operational problems and improve workflows
• Coordinate with internal teams and stakeholders
• Support staff training and quality improvement initiatives
• Prepare operational reports and maintain records

Education

O-Level qualification

Job description

Recruit Express Pte Ltd in Singapore seeks an Operations Supervisor to lead daily call centre and customer service activities. You will manage escalated inquiries, resolve service issues, and ensure smooth workflows in a fast-paced environment.

Ideal candidate brings prior supervisory experience and a proven ability to train staff and drive quality improvements, with a focus on accurate reporting and stakeholder coordination.