Contact Centre Team Lead – Channel Operations

Recruit Express Pte Ltd; Singapore; In loco; SGD 32.000 - 54.000; Tempo pieno

Descrizione del lavoro

Recruit Express Pte Ltd is seeking a Contact Centre Team Leader for a 1-year fixed-term contract in Singapore. You will oversee daily channel operations, coordinate escalations, and ensure timely resolutions while maintaining service quality.

The role involves leading shifts (incl. evenings/weekends), coaching staff, and producing performance reports to drive process improvements. Competitive monthly pay up to SGD 4,800.

Mansioni

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
• Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with Service Transformation & Planning Team.
• Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.
• Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
• Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
• Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.
• Communicate and coordinate with internal and external stakeholders to address operational challenges.
• Assist in preparing reports and metrics for internal reviews and meetings.

Descrizione del lavoro

Recruit Express Pte Ltd is seeking a Contact Centre Team Leader for a 1-year fixed-term contract in Singapore. You will oversee daily channel operations, coordinate escalations, and ensure timely resolutions while maintaining service quality.

The role involves leading shifts (incl. evenings/weekends), coaching staff, and producing performance reports to drive process improvements. Competitive monthly pay up to SGD 4,800.