Call Centre Team Lead — 6-Month Maternity Cover

Recruit Express Pte Ltd; Singapore; On-site; SGD 50,000 - 54,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a supervisor to oversee the daily call centre and customer service operations in Singapore. The role focuses on handling escalated enquiries, resolving service issues, and coordinating with internal teams to ensure smooth operations.

The position requires prior team leadership or supervisory experience and a minimum O-Level qualification. It is a maternity cover contract with rotating shifts and potential for process improvements across the unit.

Qualifications

• Minimum O-Level qualification.
• Prior team leadership or supervisory experience is required.

Responsibilities

• Oversee daily call centre and customer service operations.
• Handle escalated enquiries and resolve service issues.
• Troubleshoot operational problems and improve workflows.
• Coordinate with internal teams and stakeholders.
• Support staff training and quality improvement initiatives.
• Prepare operational reports and maintain records.

Skills

Team leadership

Education

O-Level

Job description

Recruit Express Pte Ltd is seeking a supervisor to oversee the daily call centre and customer service operations in Singapore. The role focuses on handling escalated enquiries, resolving service issues, and coordinating with internal teams to ensure smooth operations.

The position requires prior team leadership or supervisory experience and a minimum O-Level qualification. It is a maternity cover contract with rotating shifts and potential for process improvements across the unit.