Bilingual Customer Support & Sales Advisor (Rotating Shifts)

EM Services Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Daily shift allowance

Rotating shifts

Job summary

EM Services Pte Ltd in Singapore is seeking a customer-oriented professional to join our support team. You will handle calls and emails promptly, delivering accurate information about products and services.

You will also engage in cross-selling and upselling when appropriate, respond to queries to boost first-call resolution, and propose practical solutions to keep customers satisfied. Candidates with call center experience and fluency in English plus another language are preferred; daily shift

Qualifications

• Diploma or equivalent education is required or experience as a call agent.
• Fluent in English and at least one other language to assist non-English speaking customers.
• Prior call center experience is preferred.
• Customer service experience in other businesses and operations may be considered.

Responsibilities

• Handle calls and emails promptly, providing accurate and timely information to customers regarding products and services.
• Respond to customer queries and concerns to achieve first call resolution satisfactorily.
• Perform cross-selling and upselling of products and services to existing customers and prospects, depending on the assigned projects.
• Offer alternatives and solutions to customers' issues to enhance customer satisfaction and loyalty.

Skills

Customer service mindset

Problem-solving

Flexibility

Education

Diploma or equivalent

Job description

EM Services Pte Ltd in Singapore is seeking a customer-oriented professional to join our support team. You will handle calls and emails promptly, delivering accurate information about products and services.

You will also engage in cross-selling and upselling when appropriate, respond to queries to boost first-call resolution, and propose practical solutions to keep customers satisfied. Candidates with call center experience and fluency in English plus another language are preferred; daily shift