Consumer AML Specialist SG

CIMB; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

CIMB Singapore is seeking a customer service/operations professional to support banking workflows and ensure accurate account processing. You will handle outbound calls and emails with professionalism, verify documents, and assist customers with enquiries, while following SLA guidelines.

The role emphasizes attention to detail, strong communication, and initiative to improve productivity. Diploma holders or higher with banking or service experience are encouraged to apply, in a full-time on-site

Qualifications

• Diploma holder or higher, as stated.
• Banking customer service experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Handle all outbound calls / emails with professionalism.
• Perform video calls to prevent identity fraud.
• Handle internal service enquiries.
• Resolve complaints within guidelines.
• Log service requests, complaints and enquiries.
• Ensure requests or investigations are completed and emailed to other channels within SLA.
• Ensure superb follow-up and fulfil promises to customers.
• Review transactions and file escalation memos when necessary.
• Verification of account opening documents.
• Call customers to follow up on pending documents and explain product mechanics when necessary.
• Review account opening applications within Service Level.
• Review, maintain and check input data entry for account opening and data enrichment.
• Handle customer enquiries.
• Continually propose workflow and productivity improvements.

Skills

Customer service

Relationship building

Communication skills

Self-motivated

Education

Diploma or higher

Job description

Responsibilities:

Business Performance and Management

• Handle all outbound calls / emails with professionalism
• Perform video call in a consistent and professional manner to prevent identity fraudulently
• Handle internal service enquiries
• Resolution of complaints within guidelines
• Logging of service requests, complaints and enquiries
• Ensure requests or investigations are completed appropriately and emailed out to other channels/departments within SLA
• Ensure superb follow-up and fulfil promises made to our customers
• Reviewing of transaction and filing of escalation memo whenever necessary

Service Delivery

• Verification of account opening documents
• Call customers to follow up on pending documents if any and explain product mechanics when necessary
• Review account opening applications within Service Level
• Review, maintain and check for completeness and accuracy of input data entry for account opening application and data enrichment
• Handle customer’s enquiries
• To continually propose and implement workflow and productivity improvements

Follow upActivities

• Resolution of complaints within guidelines
• Highlight of operational issues
• Logging of service requests, complaints and enquiries

Requirements:

Qualifications

• Diploma holder, and above

Relevant Work Experience

• Customer Service / Operations related experience, preferably from banking

Personal Skills (Soft Competencies)

• Self-motivated and strong in relationship building
• Positive work attitude and high degree of initiative and drive
• Excellent interpersonal and communication skills