Consumer AML Specialist SG

CIMB Singapore; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

CIMB Singapore is seeking a diligent Customer Service/Operations professional to support banking processes and client interactions. You will handle outbound communications, verify identities during account openings and respond to customer inquiries with accuracy and respect.

The role emphasizes adherence to service standards and cross-department collaboration. Ideal candidates will have a Diploma or higher and prior banking-related customer service experience, with strong communication and

Qualifications

• Diploma or higher education required.
• Customer service / operations experience, preferably from banking.
• Strong communication and interpersonal skills.
• Proactive, organized and takes initiative.

Responsibilities

• Handle all outbound calls / emails with professionalism.
• Perform video calls to verify identity and prevent fraud.
• Handle internal service enquiries and resolve complaints within guidelines.
• Logging of service requests, complaints and enquiries and ensure SLA delivery.
• Ensure requests or investigations are emailed to other channels/departments within SLA.
• Follow up diligently and fulfill promises to customers.
• Review transactions and file escalation memos when needed.
• Review account opening documents and assist with data entry for applications.

Skills

Self-motivated

Relationship building

Positive work attitude

Initiative

Interpersonal skills

Communication skills

Education

Diploma or higher

Job description

Responsibilities

Business Performance and Management

• Handle all outbound calls / emails with professionalism
• Perform video call in a consistent and professional manner to prevent identity fraudulently
• Handle internal service enquiries
• Resolution of complaints within guidelines
• Logging of service requests, complaints and enquiries
• Ensure requests or investigations are completed appropriately and emailed out to other channels/departments within SLA
• Ensure superb follow-up and fulfil promises made to our customers
• Reviewing of transaction and filing of escalation memo whenever necessary

Service Delivery

• Verification of account opening documents
• Call customers to follow up on pending documents if any and explain product mechanics when necessary
• Review account opening applications within Service Level
• Review, maintain and check for completeness and accuracy of input data entry for account opening application and data enrichment
• Handle customer’s enquiries
• To continually propose and implement workflow and productivity improvements

Follow up Activities

• Resolution of complaints within guidelines
• Highlight of operational issues
• Logging of service requests, complaints and enquiries

Qualifications

• Diploma holder, and above

Relevant Work Experience

• Customer Service / Operations related experience, preferably from banking

Personal Skills (Soft Competencies)

• Self-motivated and strong in relationship building
• Positive work attitude and high degree of initiative and drive
• Excellent interpersonal and communication skills