Consular Response Centre (CRC) Executive

Ministry of Foreign Affairs; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

The Ministry of Foreign Affairs in Singapore is seeking dedicated individuals to manage consular communications and assist Singaporeans in need. Successful candidates should possess strong communication, planning, and administrative skills, with 2-5 years of relevant experience preferred.

You'll be part of a fast-paced team, maintaining efficient operations and monitoring global events. This role requires the ability to work under pressure and demonstrate patience with the public.

Qualifications

• 2-5 years of experience in a similar capacity is preferred.
• Able to manage multiple priorities and stakeholders effectively.
• Calm, patient, and polite in distressing situations.

Responsibilities

• Respond to consular calls and emails from Singaporeans in need.
• Log requests and maintain records for follow-up.
• Ensure effective functioning of the MFA Crisis Management Centre during crises.
• Monitor and report breaking news on world events.

Skills

Strong communication

Planning

Administrative skills

Job description

What you will be working on:

• Responding to consular calls and emails from Singaporeans and their families who reached out to MFA for assistance and keeping relevant MFA Overseas Missions and HQ departments informed.
• Ensuring that requests from the public are responded to, properly e‑logged for records and follow‑up.
• Maintaining and ensuring the smooth and effective functioning of the MFA CRC and its transformation to a Crisis Management Centre (CMC) during crises.
• Monitoring and reporting breaking news on world events (disasters and emergencies) to MFA's Consular Directorate and working with relevant Overseas Missions and HQ departments to reach out to overseas Singaporeans in the affected area(s).

You will be working in a fast‑paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same time.

What we are looking for:

• Singaporeans with strong communication, planning and administrative skills who are committed to serve in the Public Service.
• Able to work a rostered shift schedule, including overnight shifts, weekends, and public holidays.
• Able to work independently and remain calm, patient, and polite when responding to members of the public in distress.
• 2-5 years of experience in a similar capacity and experience in managing members of the public would be preferred.

About Ministry of Foreign Affairs

At the Ministry of Foreign Affairs (MFA), safeguarding and advancing the interests of Singapore and Singaporeans through effective diplomacy is at the heart of what we do. MFA has global operations in 50 Overseas Missions worldwide. We pride our success on the efforts of our people, and in every portfolio, everyone has a role to play. Individuals with a keen interest in the public sector will find opportunities to pursue a fulfilling career in MFA.