Construction Site Customer Liaison Assistant

WOLA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 31,000 - 49,000; Full time

Benefits offered by this job

14 Days Annual Leave

Performance-based variable bonus

Medical & Dental Benefits

Free Annual Health Screening

Insurance Coverage - Work injury, hosp

Job summary

WOLA RECRUITMENT PTE. LTD. is seeking an Assistant Customer Relations Officer to support resident engagement, public communications and stakeholder coordination for construction and upgrading projects across Islandwide project sites in Singapore.

The role involves handling public enquiries, preparing notices, and coordinating with project teams to ensure smooth upgrading works. The ideal candidate will assist in site condition surveys, basic measurements and maintaining detailed records.

Qualifications

• Experience in customer service, public relations, resident liaison or stakeholder coordination is advantageous.
• Experience supporting construction, upgrading or building maintenance projects is an advantage.
• Good verbal and written communication skills for handling enquiries and preparing notices or reports.
• Able to handle public feedback and complaints in a professional manner.
• Comfortable conducting basic site observations, surveys and measurements.

Responsibilities

• Assist the Customer Relations Officer (CRO) in planning and implementing public relations programmes for construction and upgrading projects.
• Prepare and distribute circulars, notification letters, notices and other project-related communications.
• Handle enquiries, feedback and complaints from residents, stakeholders and members of the public.
• Coordinate with project teams to follow up on reported issues and resolution actions.
• Conduct existing-condition surveys, including observations of spalling concrete, ceiling leakage and other visible defects.
• Perform basic site measurements and maintain accurate survey records.
• Coordinate assigned activities and site arrangements to support upgrading schedules.
• Work closely with site teams to facilitate smooth upgrading works and minimise inconvenience to affected stakeholders.
• Maintain records of enquiries, complaints, correspondence and follow-up actions.

Skills

Customer service

Public relations

Stakeholder coordination

Verbal communication

Written communication

Job description

WOLA RECRUITMENT PTE. LTD. is seeking an Assistant Customer Relations Officer to support resident engagement, public communications and stakeholder coordination for construction and upgrading projects across Islandwide project sites in Singapore.

The role involves handling public enquiries, preparing notices, and coordinating with project teams to ensure smooth upgrading works. The ideal candidate will assist in site condition surveys, basic measurements and maintaining detailed records.