Concierge Officer (Customer Service)

Knight Frank Property & Facilities Management Pte. Ltd.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Knight Frank Property & Facilities Management Pte. Ltd. is seeking a front-line Customer Service staff to provide information and assistance at the service counter for residents, tenants and visitors.

You will handle inquiries from multiple channels and support Lost & Found operations in a busy building environment. The role requires strong communication and interpersonal skills, and willingness to work a 6-day shift in a residential/commercial/retail building setting.

Qualifications

• Proficient in MS Office.
• Relevant working experience in the service industry or residential /commercial /retail buildings.
• Possess good communication and interpersonal skills.

Responsibilities

• Provide assistance and general information to residents and visitors at Customer Service counter of residential /commercial and retail buildings.
• Attend to residents, visitors, tenant and shopper’s enquiries/feedback via various sources such as phone calls, walk in, emails
• Handling and administering Lost & Found items
• Any other duties and responsibilities as may be reasonably requested by your immediate supervisor from time to time

Skills

Communication skills

Interpersonal skills

Tools

MS Office

Job description

Job Responsibilities:

• Provide assistance and general information to residents and visitors at Customer Service counter of residential /commercial and retail buildings.
• Attend to residents, visitors, tenant and shopper’s enquiries/feedback via various sources such as phone calls, walk in, emails
• Handling and administering Lost & Found items
• Any other duties and responsibilities as may be reasonably requested by your immediate supervisor from time to time

Requirements:

• Proficient in MS Office.
• Relevant working experience in the service industry or residential /commercial /retail buildings.
• Possess good communication and interpersonal skills.
• Willing to work 6-day shift work

At Knight Frank, our people are crucial to success. We invest in our employees' lifelong learning and create a remarkable opportunity for everyone to grow personally professionally.

Knight Frank offers a Transformation and Growth Scheme that will help you develop your skillsets across a range of topics, including service excellence, improvement of writing skills, and knowledge of Building Maintenance & Strata Management Act (BMSMA).

Accelerate your career growth today by joining our professional development program!