Compliance & Customer Support Executive

TAKAGI RAMEN PTE. LTD.; Singapore; On-site; SGD 36,000 - 47,000; Full time

Benefits offered by this job

Comprehensive Training

Career Growth

Supportive Environment

Job summary

Takagi Ramen PTE. LTD. is seeking a Training Specialist to develop and manage comprehensive staff training programs across outlets in Singapore. You will design materials, update manuals, and lead soft-skills sessions to enhance guest experience and service standards.

The role also involves coordinating with HR & Operations on staff performance, onboarding, and ongoing professional upgrading, with a focus on compliance and high service quality. Working days include weekends and evenings.

Qualifications

• Diploma or Bachelor's degree required.
• Experience as a trainer in relevant industries and customer support roles preferred.
• Proven record designing and executing effective training programs.

Responsibilities

• Understand business goals and identify performance gaps.
• Develop and implement staff training programs.
• Update training manuals and materials.
• Conduct soft-skills training across outlets.
• Design and implement training frameworks and apps usage.
• Plan and evaluate training plans.
• Coordinate with HR & Operations on staff issues.
• Manage induction and onboarding for new hires.
• Identify staff training needs and drive professional growth.
• Cover product knowledge, customer service, and service excellence.

Skills

Trainer

Customer service

Compliance

Communication

Education

Diploma or Bachelor's Degree

Tools

Job description

Job Introduction:

At Takagi Ramen, we believe that the key to a memorable dining experience starts long before the food arrives at the table. It begins with our dedicated team behind the scenes-our call center, customer support, and compliance professionals who ensure that every detail is perfect.

High Reviews:

Our reputation speaks for itself. Consistently high online reviews reflect our commitment to excellence and provide a sense of pride and accomplishment for our team members.

Exceptional Customer Service:

We take customer service to the next level. Our support team is empowered to make decisions that enhance the guest experience, ensuring every customer feels valued and heard.

Strong Customer Recovery:

Mistakes happen, but how we recover is what sets us apart. Our robust customer recovery protocols ensure that any issue is resolved quickly and satisfactorily, turning potential problems into opportunities to impress.

High Compliance Standards:

Compliance isn't just a checkbox for us- it's a cornerstone of our operations. We adhere to the highest food safety and general restaurant standards, ensuring a safe and pleasant environment for both our customers and our staff.

What we provide:

• - Comprehensive Training:
• - Career Growth:
• - Supportive Environment:

Job Responsibilities:

• 1) Understand the business goals, identify performance gaps, and recommend solutions
• 2) Develop, plan, prepare, implement, and improve the training program for staff
• 3) Update and maintain the training manual, materials, and knowledge base
• 4) Conduct soft-skills training for all outlets staff according to SOP and required standards
• 5) Design and implement training framework and ensuring full use of our company's internal training app
• 6) Plan, implement, execute, and evaluate training plans.
• 7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department
• 8) Manage and track induction and onboarding program for new employee
• 9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset
• 10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime
• 11) Evaluate and ensure the effectiveness of the training program
• 12) Manage the company's call center department
• 13) Conduct compliance and CCTV audit checks of outlets remotely
• 14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

• - Possess a Diploma or Bachelor's Degree
• - Working experience as a Trainer in relevant industries and also in customer support roles
• - Track record in designing and executing successful training programs with an attention to small details
• - Familiarity with traditional and modern training methods (hands on mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)
• - Excellent communication skills.
• - Ability to plan and manage time effectively
• - Strong multitasking skills

Working Days:

• - 5 or 6 Days Work Week
• - 10am to 10pm
• - Must be flexible to work on weekends

Salary:

• - $3,200 to $4,200 per month