Community Health Coach, PHCC

National University Polyclinics; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

National University Health System invites applications for a Community Health Coach to empower residents in western Singapore. You will perform health and social screening, develop personalised plans, and work with nurses to enable seamless care and better health outcomes.

Role emphasizes strong communication, coordination, and the ability to engage older adults in community health programmes. Collaborative teamwork and proficiency with Microsoft Office are essential.

Qualifications

• Diploma/Advance Diploma or healthcare-related certification required.
• Experience in healthcare environment is an advantage.
• Knowledge of community services and local elder care is a plus.

Responsibilities

• Perform health screening and identify health needs of residents.
• Develop personalised health plans to coach residents toward goals.
• Address challenges to promote healthy behaviours and lifestyle.
• Document progress and maintain accurate resident records.
• Escalate care gaps to community nurses as needed.
• Collaborate with nurses/managers to support health plans.
• Assist residents in navigating social and health systems.
• Escalate complex needs following the escalation matrix.
• Provide basic health education for wellness and prevention.
• Participate in health promotion events and activities.
• Support residents in following-up with their health plan.

Skills

Communication

Social engagement

Older adults

Coordination

Interpersonal skills

Education

Diploma/Advance Diploma

Tools

Microsoft Office

Job description

Institution: National University Health System

At NUHS Population Health & Community Care (PHCC), we believe that better health starts in the community.

As the Regional Health Manager for western Singapore, we bring together NUHS family of hospitals and polyclinics, alongside general practitioners, social care providers, and community partners to improve the health and wellbeing of residents through an integrated ecosystem of care. Together, we are reimagining how health and care are delivered by strengthening prevention, enabling seamless care experiences, and empowering individuals to take charge of their health.

Join us on this meaningful journey.Whether advancing innovative programmes, strengthening community partnerships, or shaping the future of population health and community care, your work will help create lasting impact for residents and communities across western Singapore.

The Community Health Coach supports and empowers residents through personalised health coaching to embrace healthy lifestyle, manage their chronic disease conditions and improve quality of life. This includes working with residents on following-up with their health plan developed by primary care providers and community nurses, and facilitating their active participation in health-related programmes organised by community partners, such as Active Ageing Centres.

He/she shall participate and organise health education programmes and community health screening events.

Job Responsibilities

• Perform health and social screening to identify health needs of residents.
• Develop a personalised health plan to coach / support resident in achieving health and wellness goals.
• Address challenges residents faced in achieving health promoting behaviours and lifestyle.
• Document and maintain accurate records of residents’ progress in achieving their health goals.
• Escalate care gaps/issues to community nurses.
• Collaborate with community nurses or Community Health Managers to support residents in achieving their health plan and goals.
• Assist residents in navigating the social and health systems.
• Escalate complex health and social needs following the escalation matrix
• Provide basic Patient and Family Education for wellness and disease prevention.
• Perform preventive health screening for residents in the Western region.
• Participate in health promotion events and activities e.g health talks

Job Requirements

• Diploma/Advance Diploma qualification or certifications relevant to healthcare industry is required.
• Working experience in the healthcare industry is an advantage.
• Good knowledge of various community services and support in the community setting will be an advantage.
• Able to work in a team and independently.
• Strong communication and social engagement capabilities especially with older adults in the community
• Strong organizational, coordination, and interpersonal skills
• Proficient in computer skills and Microsoft Office
• Ability to converse in local dialects is preferred.