Office Services Team Leader

McKinsey & Company; Singapore; On-site; SGD 70,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

McKinsey & Company in Singapore is seeking a senior Office Services lead to manage day-to-day operations and deliver excellent colleague and visitor experiences.

You will supervise budgets, guide junior team members, resolve escalations, and collaborate with stakeholders across offices to raise service standards. This role requires 5+ years in corporate services, strong organizational skills, and fluency in English.

Qualifications

• 5+ years of corporate and/or professional services experience.
• Excellent organizational and time-management capabilities, including the ability to initiate tasks independently, prioritize effectively, and see work through to completion in a complex and largely autonomous environment.
• Proficient in rational decision making based on data, facts, and logical reasoning, with the ability to create clear, practical, and work product-focused materials and outputs.
• Mastery of Microsoft Office (Word, PowerPoint, Teams) and firm-related tools (SharePoint, Slack), with the ability to operate key office equipment such as printers, binding machines, and video conference equipment.
• Ability to work independently and entrepreneurially, managing priorities and deadlines effectively while remaining calm and practical in crisis situations.
• Ability to influence and direct colleagues, manage stakeholder needs, and communicate effectively with senior leaders while maintaining a professional and service-oriented approach.
• Demonstrated ability to build and apply deep functional knowledge in office services, including process improvement, budget management, and practices that strengthen overall office and function effectiveness.
• Ability to proactively strengthen team members’ functional and technical knowledge, including helping colleagues adopt relevant technologies and tools that enhance service delivery.

Responsibilities

• Lead a high-performing office services team and oversee day-to-day operations to deliver consistently excellent colleague and visitor experiences.
• Manage team performance, day-to-day office operations, and budget planning to ensure services are delivered efficiently, reliably, and to a high standard.
• Oversee office services budgets, guide and support junior team members, help resolve operational questions or escalations, and provide direction beyond your immediate team when broader office services support is needed.
• Create a smooth, professional, and well-supported office environment where colleagues can focus on serving clients and collaborating effectively.
• Contribute to regional initiatives, share local operational insights, and support evaluation activities that help strengthen standards and consistency across offices.

Skills

Office management

Budget management

Stakeholder communication

Data-driven decision making

Microsoft Office

Tools

SharePoint

Slack

Job description

Who You'll Work With

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

Who You'll Work With

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your Impact

You will lead a high-performing office services team and oversee day-to-day operations to deliver consistently excellent colleague and visitor experiences.

You will manage team performance, day-to-day office operations, and budget planning to ensure services are delivered efficiently, reliably, and to a high standard. This includes overseeing office services budgets, guiding and supporting junior team members, helping resolve operational questions or escalations, and providing direction beyond your immediate team when broader office services support is needed.

Your work will help create a smooth, professional, and well-supported office environment where colleagues can focus on serving clients and collaborating effectively. You will also contribute to regional initiatives, share local operational insights, and support evaluation activities that help strengthen standards and consistency across offices.

You will be based in Singapore as part of our Office Services team. The team plays an important role in enabling a productive, welcoming, and high-quality office experience through strong service delivery, operational discipline, and close collaboration with colleagues and stakeholders.

Your Qualifications and Skills

• 5+ years of corporate and/or professional services experience
• Excellent organizational and time-management capabilities, including the ability to initiate tasks independently, prioritize effectively, and see work through to completion in a complex and largely autonomous environment
• Proficient in rational decision making based on data, facts, and logical reasoning, with the ability to create clear, practical, and work product-focused materials and outputs
• Mastery of Microsoft Office (Word, PowerPoint, Teams) and firm-related tools (SharePoint, Slack), with the ability to operate key office equipment such as printers, binding machines, and video conference equipment
• Ability to work independently and entrepreneurially, managing priorities and deadlines effectively while remaining calm and practical in crisis situations
• Ability to influence and direct colleagues, manage stakeholder needs, and communicate effectively with senior leaders while maintaining a professional and service-oriented approach
• Demonstrated ability to build and apply deep functional knowledge in office services, including process improvement, budget management, and practices that strengthen overall office and function effectiveness
• Ability to proactively strengthen team members’ functional and technical knowledge, including helping colleagues adopt relevant technologies and tools that enhance service delivery
• Proven ability to resolve complex or cross-functional service challenges, anticipate risks, remain calm under pressure, and coordinate timely, practical solutions with colleagues, vendors, and stakeholders
• Ability to develop resources, communications, and best-practice guidance that make office services procedures easy to understand, navigate, and apply consistently
• Commitment to continuous improvement, service quality, compliance, and measurable outcomes, with the ability to scale effective solutions and share best practices across teams or offices
• Strong verbal, written, and digital-ready communication skills in English and local office language(s), with the ability to adapt style and messaging for different audiences, formats, perspectives, and seniority levels