Community Engagement Intern (Rolling Intake)

Unitec; Singapore; On-site; SGD 13,000 - 20,000; Part time

Job summary

Cove is seeking a dynamic, people‑oriented intern to join the Community and Marketing team in Singapore. You’ll support tenant engagement, events, communications, and member experience initiatives, working hands‑on with tenants to create a positive, engaging community.

The role involves coordinating events, gathering feedback, producing social content, and helping scale processes. You’ll gain practical experience in community management and cross‑functional collaboration in a fast‑paced

Qualifications

• Pursuing Diploma or Bachelor's degree in marketing/communications or related field.
• Interest in community engagement, events, customer experience and social media.
• Excellent written and verbal English communication.
• Friendly, proactive and detail‑oriented with teamwork.
• Comfortable in fast‑paced, dynamic environments and multi‑tasking.
• Experience organizing or supporting events is preferred.

Responsibilities

• Support Cove's Community Engagement & Support by managing updates and inquiries in a friendly manner.
• Assist end‑to‑end planning and execution of community events, coordinating with vendors and teams.
• Gather tenant feedback and insights to identify opportunities for improvement.
• Create and share engaging community content with Marketing for social channels.
• Help document and improve community management processes and templates.
• Assist with other Community and Marketing projects and tenant activities.

Skills

Community engagement

Event planning

Customer experience

Social media

Communication

Teamwork

Education

Diploma or Bachelor's degree in Marketing, Communications, Business, Hospitality, Tourism, Events Management, or related field

Tools

Canva

WhatsApp

Instagram

TikTok

Job description

Role Purpose

We're looking for a dynamic, people-oriented, and proactive intern to join our Community and Marketing team. You'll play an important role in creating a positive and engaging experience for Cove's tenants by supporting community engagement, events, communications, and member experience initiatives.

This is a hands-on role where you'll have the opportunity to work closely with our tenants, organise community activities, gather members' feedback, and contribute ideas to strengthen Cove's vibrant community

Goals & Deliverables

• Strengthen tenant engagement and community experience through meaningful activities and initiatives.
• Support the planning and execution of engaging community events and activities.
• Improve community communication and ensure tenants receive timely and relevant updates.
• Gather and analyse tenant feedback and insights to identify opportunities to improve the member experience.
• Support the development and improvement of community management processes to ensure consistency and scalability.
• Contributes to a strong, welcoming, and vibrant Cove community.

What You'll Be Doing

Community Engagement & Support

• Manage and support Cove's WhatsApp community channels, including sharing updates, event information, and important announcements.
• Respond to tenant enquiries and community-related questions in a friendly and timely manner.
• Help foster a welcoming, inclusive, and engaging environment for Cove's tenants.
• Support initiatives that encourage tenants to connect and interact with one another.

Community Events

• Assist with the end-to-end planning and execution of community events, from brainstorming and logistics to on-site coordination.
• Coordinate with vendors, partners, and internal teams to ensure events run smoothly.
• Support event setup, registration, activities, and post-event follow-up.
• Capture photos and videos during events for social media and marketing purposes.

Tenant Insights & Feedback

• Assist in conducting tenant surveys and feedback activities to better understand member needs and satisfaction.
• Monitor feedback and identify recurring issues, trends, and opportunities for improvement.
• Help maintain a continuous feedback loop between tenants and the relevant internal teams.

Community Content & Social Media

• Capture engaging photo and video content during community events and activities.
• Collaborate with the Marketing and Creative teams to share community stories and experiences on social media.
• Identify interesting community moments and opportunities for content creation.

Process Improvement

• Assist in documenting and improving community management processes and guidelines.
• Identify opportunities to make community operations more efficient and scalable.
• Support the development of templates, trackers, and other tools to improve community engagement and communication.

Other Ad Hoc Tasks

• Support the Community and Marketing teams on other projects and initiatives as required.
• Assist with property visits, tenant activities, and other community-related projects.

What Makes You a Great Fit

• Currently pursuing a Diploma or Bachelor's degree in Marketing, Communications, Business, Hospitality, Tourism, Events Management, or a related field.
• Strong interest in community engagement, events, customer experience, and social media.
• Excellent written and verbal communication skills in English.
• Friendly, approachable, and comfortable interacting with people from different backgrounds.
• Proactive and resourceful, with the ability to take initiative and get things done.
• Strong organisational and coordination skills with good attention to detail.
• Comfortable working in a fast-paced and dynamic environment.
• Flexible and able to manage multiple tasks and changing priorities.
• A positive team player who enjoys working collaboratively.
• Passionate about creating great experiences and building communities.

Preferred Qualifications

• Experience in organising or supporting events and activities.
• Familiarity with Instagram, TikTok, WhatsApp, and other social media platforms.
• Basic photography and videography skills are a plus.
• Experience using Canva or other basic content creation tools is an advantage.
• Comfortable being on camera and participating in social media content when required.