Community Ambassador - Reception

JLL; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

JLL Singapore is seeking a Community Ambassador to lead client engagement and events within the Workplace Experience team. You will implement internal and external communications strategies and oversee events that deliver authentic, community-driven experiences for clients and guests.

The role requires more than 5 years’ event management or front-of-house experience in hospitality or real estate, a strong portfolio of events, excellent time management and communication skills, and the ability to

Qualifications

• More than 5 years’ event management or front of house experience in the hospitality or real estate industry.
• Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events).
• Excellent time management and communication skills.
• Sales skills and ability to build productive business relationships.
• Ability to manage multiple projects independently.
• MS Office proficiency.

Responsibilities

• Develop and execute a client engagement strategy to build lasting relationships.
• Lead internal and external communications to improve culture and engagement.
• Create and manage a monthly/annual events calendar.
• Coordinate facilities, decor, catering, and vendors for events.
• Support procurement of consumables and services and manage vendor meetings.
• Assist in finance processes and ensure KPI targets and compliance.
• Support risk management and incident reporting per procedures.

Skills

Sales skills

Time management

Communication skills

Customer relationship management

Project management

Tools

MS Office

Job description

• Develop client support/feedback initiatives e.g. FAQ

The Community Ambassador will be part of the wider Regional Workplace Experience Community and is responsible for leading the team in forging a lasting, open and collaborative relationship with clients through the delivery of a unique and authentic experience.

You will be involved in the implementation of all internal & external communication strategies and events management in collaboration with client’s leadership to drive a purposeful fusion of life and work based on authentic human experiences.

Client Engagement

• Create a fun and impactful client engagement strategy
• Engage with all guests, employees and key stakeholders
• Embed in the FM team a culture of empowerment, engagement and fulfilment.
• Work with relevant parties on space management through data analytics
• Develop client support/feedback initiatives e.g. FAQ
• Build a community of ambassadors to deliver soft services that are authentic, caring and able to provide timely services

Communication

• Lead the development and implementation of all internal communication strategies in collaboration with client leadership with a focus on improving culture and employee engagement.
• Liaison with JLL team and client on soft service delivery
• Share regular event and celebration content through client’s internal monitors, blog posts, newsletters and other communication channels.
• Adopt innovative communication strategies
• Champion monthly meetings with stakeholders to enhance relationships

Event Management

• Formulate a monthly/annual calendar of events and implementation plan
• Build and maintain Standard Operating Procedures
• Organise facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
• Providing outstanding customer service and organizing memorable events that exceed client expectations
• Propose ideas to improve event and service quality
• Events reporting and customer feedback survey
• Develop an event planning process that is simple to adopt and implement
• Assist in the coordination of event orders with clients, team and vendors
• Develop and manage the vendor network

Procurement & Vendor Support

• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
• Assist in the procurement of consumables and services as required
• Host monthly/quarterly vendor meetings, upload minutes of meetings, action plans and improvement plans

Finance Admin Support

• Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
• JDE PO/GR, Peoplesoft invoices, Corrigo WOs, track DAS reports and submit monthly accruals report to Workplace Manager
• Ensure Finance KPIs scores are met

Risk Management

• Assist in the event risk management program
• Participate in the disaster recovery and business continuity plans as required
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.
• Achieve Key Performance Indicators and Service Level Agreement targets

Candidate Specification

Experience

• More than 5 years’ event management or front of house experience in the hospitality or real estate industry
• Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events)
• Excellent time management and communication skills
• Sales skills and ability to build productive business relationships
• Ability to manage multiple projects independently
• MS Office proficiency

Task Skills

• Project management
• Planning and organizing.
• Strong social media literacy
• Customer relationship management

Personal Skills

• Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
• Confident, friendly & engaging
• Strong drive and persistence to achieve results
• Creative thinking with an open mind that is balanced by a strong sense of realism and practicality.