Reservations Executive

Pullman Hotels & Resorts; Singapore; On-site; SGD 32,000 - 52,000; Full time

Benefits offered by this job

Centralised location, walking distance

5 days work week

Duty meals and uniform provided

Comprehensive medical benefits

Birthday Leave

Family Care Leave

AWS

F&B and worldwide hotel discounts

Job summary

Pullman Singapore Hill Street is seeking a Guest Reservations Agent to handle inquiries via phone, email and online channels, and to ensure accurate, timely reservations. You will inform guests about facilities, services and promotions, and work with front office and sales to optimise occupancy.

The role requires a diploma in hospitality and at least one year in a similar role. Knowledge of Opera is a plus; strong communication, attention to detail and the ability to thrive in a fast-paced

Qualifications

• Diploma in Hospitality or related field required.
• 1+ year of experience in a similar hospitality role.
• Opera knowledge is advantageous.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office.
• Multilingual ability is a plus.

Responsibilities

• Handle guest inquiries and reservations via phone, email, and online channels
• Ensure accurate and timely processing of reservations
• Provide guests with information about hotel facilities, services, and promotions
• Maximise room revenue and occupancy by upselling and cross-selling
• Collaborate with front office, revenue and sales teams to ensure smooth operations
• Resolve guest complaints and issues in a timely and professional manner
• Maintain accurate records of reservations and guest preferences
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other reasonable duties assigned by the Management.
• Report any complaints, incidents or other irregularities to management.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Organisational skills

Language skills

Fast-paced adaptability

Education

Diploma in Hospitality

Tools

Opera

Microsoft Office

Job description

Company Description

At Pullman Singapore Hill Street - our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

At Pullman Singapore Hill Street - our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew's Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.

Job Description

• Handle guest inquiries and reservations via phone, email, and online channels
• Ensure accurate and timely processing of reservations
• Provide guests with information about hotel facilities, services, and promotions
• Maximize room revenue and occupancy by upselling and cross-selling
• Collaborate with front office, revenue and sales teams to ensure smooth operations
• Resolve guest complaints and issues in a timely and professional manner
• Maintain accurate records of reservations and guest preferences
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other reasonable duties assigned by the assigned by the Management.
• Report any complaints, incidents or other irregularities to management.

Qualifications

• Minimum Diploma in Hospitality or related field
• At least 1 year of experience in a similar role in the hospitality industry.
• Knowledge in Opera is advantageous but not compulsory.
• Excellent communication and interpersonal skills.
• Strong attention to details and organisational skills.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office.
• Ability to speak other languages and basic understanding of local languages will be an advantage

Additional Information

What's in it for you?

• Centralised location, walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Comprehensive medical benefits
• Birthday Leave
• Family Care Leave
• AWS
• F&B and worldwide hotel discounts