Commercial Sales Development Representative

OpenText; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

OpenText is seeking an energetic Sales Development Representative (SDR) to join a global team in Singapore. You will attract, qualify, and nurture prospects, collaborating with Sales and Solution Consultants to drive pipeline and revenue through outbound and inbound activities.

You will use Salesforce and research tools to target accounts, build relationships, and move opportunities through the early stages. A quota-driven, fast-paced environment offers onboarding and ongoing coaching.

Qualifications

• Strong ability to meet activity and performance targets.
• Excellent communication skills to engage with prospects.
• Ability to work independently and with a team.
• Familiarity with CRM tools is beneficial but not essential.

Responsibilities

• Outbound prospecting: cold calls, emails, and social outreach to target accounts.
• Inbound lead development: follow up and qualify inbound leads and pass to Sales.
• Opportunity progression: support early-stage opportunities and maintain engagement with prospects.
• Prospecting activity: build client relationships across multiple channels and keep data updated.

Skills

Lead generation

Cold calling

Salesforce

Prospecting

Tools

Salesforce

Job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-Forward. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

THE OPPORTUNITY

OpenText has developed global Centres of Excellence for Sales Development to support best in class cloud software technology and solutions.

You will be joining a social, high-performing team required to collaborate with peers to effectively attract and qualify prospects evaluating the purchase of OpenText solutions. The successful incumbent will be comfortable cold calling, cold emailing and engaging via social media and video. It is important that you have a strong understanding of B2B lead generation and business development.

If you are energetic, tech savvy, motivated and creative, this position will challenge and enhance your skillset. This is a quota carrying role for career-minded individuals that offers a strong introduction and foundation for a future role in Sales, presales, solution consultancy or leadership within a global software organisation. You will receive best in class onboarding and continuous on the job coaching and personalised development to support your professional growth.

Sales Development Representatives (SDRs) are responsible for partnering with the Sales team to develop a territory strategy for discovering, nurturing and qualifying pipeline, and converting those leads to Sales qualified opportunities and revenue. SDRs are also responsible for working with the Sales and Solution Consultant teams to actively support and progress opportunities through the sales pipeline funnel.

Their prospecting activity is split between outbound, strategic sales driven prospecting, and following up inbound leads generated from prospect and client engagement activated by global campaigns and regional Field Marketing. Success in this position is measured by qualified pipeline creation, pipeline acceleration and revenue, with activity-based metrics in place to achieve this outcome.

Outbound Prospecting

• This role supports outbound activity including cold calling, emailing and social outreach into target accounts
• Works alongside Sales Executives to engage prospective clients and introduce OpenText solutions

Inbound Lead Development

• Responsible for following up and qualifying inbound leads generated through campaigns and marketing activity
• Builds understanding of client needs and passes qualified opportunities to Sales Executives

Opportunity Progression

• Supports early-stage opportunities in partnership with Sales Executives and Solution Consultants
• Maintains engagement with prospects and helps move opportunities through initial stages

Prospecting Activity

• Builds client relationships through consistent outreach activity across phone, email and social channels
• Identifies contacts and maintains accurate data using Salesforce and research tools
• All lead generation activity and progress is tracked and managed within Salesforce and outreach using approved tools and processes. SDRs provide regular updates on activity and pipeline contribution
• Leads are qualified using defined criteria and aligned prospecting processes

What It Takes To Excel

• Ability to achieve activity and performance targets
• Strong communication skills with the ability to engage and build rapport with prospects
• Ability to work independently and as part of a team
• Positive, proactive approach to prospecting and learning
• Ability to adapt in a fast-paced environment
• Good organisational and time management skills
• Goal oriented mindset with attention to detail
• Willingness to learn and develop within a sales environment
• Experience with CRM tools such as Salesforce is beneficial but not essential

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.