Commercial Operations Executive

NovogeneAIT Genomics Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

NovogeneAIT Genomics Singapore Pte Ltd is seeking a detail‑oriented Operations Coordinator to manage logistics, shipments, invoicing, and sample handling in a fast‑paced biotech environment.

You will coordinate local and international shipments, liaise with customers and service providers, process invoices, maintain records, and support cross‑functional teams to ensure timely order fulfilment. Fresh graduates welcome; 1–3 years preferred; strong MS Office skills required.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Logistics, Life Sciences, Biotechnology, or a related discipline.
• 1–3 years of experience in operations, logistics, customer service, commercial support, or administration is preferred.
• Fresh graduates with a positive attitude are welcome to apply.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Able to work independently as well as in a team.
• Comfortable handling biological samples and following SOPs.
• Experience with logistics coordination, import/export documentation, or laboratory operations is an advantage.

Responsibilities

• Coordinate local and international shipment activities, including courier bookings, tracking, and permit applications, ensuring regulatory compliance.
• Support fulfillment by coordinating local deliveries and sample collections with customers and providers.
• Receive, inspect, and process biological samples per SOPs and temperature requirements.
• Handle and store samples to maintain integrity.
• Respond to customer inquiries via phone and email promptly.
• Generate invoices, delivery orders, and submit eInvoices through platforms.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

MS Office

Independent working

Education

Diploma or Bachelor's Degree in Business Administration

Logistics

Life Sciences

Biotechnology

Tools

Excel

Word

Outlook

eInvoicing platforms

Job description

Responsibilities

• Coordinate local and international shipment activities, including inbound and outbound courier bookings, shipment tracking, and import/export permit applications, while ensuring compliance with applicable regulations.
• Support commercial fulfilment activities by coordinating local deliveries and sample collections with customers and logistics service providers.
• Receive, inspect, and process biological samples in accordance with established laboratory and operational protocols.
• Handle and store biological samples according to specified temperature and handling requirements to maintain sample integrity.
• Respond to customer enquiries via phone and email in a timely and professional manner.
• Support commercial administration by generating invoices, delivery orders, and submitting eInvoices through customers' electronic invoicing or procurement platforms.
• Procure office supplies and coordinate with vendors to ensure timely replenishment of office and operational materials.
• Support payment administration by preparing payment requests, processing supplier invoices, and coordinating with internal stakeholders and vendors to ensure timely payment processing.
• Maintain accurate operational records and ensure all documentation is complete and compliant.
• Work closely with internal teams and external partners to ensure efficient order fulfilment and shipment execution.
• Perform other administrative and operational duties and projects as assigned.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Logistics, Life Sciences, Biotechnology, or a related discipline.
• 1–3 years of experience in operations, logistics, customer service, commercial support, or administration is preferred. Fresh graduates with a positive attitude are welcome to apply.
• Good organizational and multitasking skills with strong attention to detail.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Able to work independently as well as collaboratively in a team environment.
• Comfortable handling biological samples and following standard operating procedures.
• Experience with logistics coordination, import/export documentation, eInvoicing platforms, or laboratory operations will be an added advantage.