Collaboration & Networking Systems Integrator

NTT America, Inc.; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Job summary

NTT DATA in Singapore is seeking a Collaboration Technical Services Systems Integration Specialist to provide expert technical support to clients on site and remotely, compiling clear specifications to explain options and shape the final solution. The role requires proficiency across Networking, Data Centre, Security, and Collaboration domains and a track record of handling complex client engagements.

You will mentor junior engineers, coordinate project activities, and contribute to

Qualifications

• Bachelor's degree or equivalent in IT or Computing or related field.
• Certification in collaboration technologies is preferred.
• Experience with multiple collaboration and networking platforms.

Responsibilities

• Interacts with clients on site and remotely to meet complex requirements.
• Escalates unresolved problems and issues to relevant third parties.
• Responds to escalated client requests and documents solutions.
• Coordinates activities of junior engineers and mentors team members.
• Writes reports and maintains project documentation and SOPs.

Skills

Client engagement

Technical design principles

Project administration

Client presentations

Coaching/mentoring

Education

Bachelor's degree in Information Technology or Computing or related field

Tools

CCNP Collaboration

NICE Certifications

Genesys Cloud CX

Cisco UC Manager

Cisco VOIP Integrations

Job description

NTT DATA in Singapore is seeking a Collaboration Technical Services Systems Integration Specialist to provide expert technical support to clients on site and remotely, compiling clear specifications to explain options and shape the final solution. The role requires proficiency across Networking, Data Centre, Security, and Collaboration domains and a track record of handling complex client engagements.

You will mentor junior engineers, coordinate project activities, and contribute to