Coffee Shop Ops Trainee & Team Lead

MANPOWER LINK PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

MANPOWER LINK PTE. LTD. is seeking a hands-on Cafe/Shift Supervisor to oversee daily cafe operations, staffing, and customer service. You will manage rosters, payroll support, inventory, and budgets while ensuring high standards and customer satisfaction.

the role requires 2+ years in a cafe setting, plus proficiency with POS and restaurant software. You will lead shifts, train staff, and maintain a positive, collaborative team environment.

Qualifications

• Minimum 2 years of experience in a coffee shop or similar cafe environment.
• Proficient with POS and restaurant management software.
• Strong customer service and problem-solving skills.

Responsibilities

• Plan, recruit, and schedule monthly duty rosters for staff.
• Submit attendance and leave records for payroll processing.
• Analyze cost of goods sold and monitor KPI sales targets.
• Review budgets and payroll records to ensure accuracy.
• Manage shifts, handle customer complaints, and maintain store relationships.

Skills

Customer service

Cash handling

Staff scheduling

Inventory management

POS system

Tools

MS Office

Restaurant management software

POS system

Job description

MANPOWER LINK PTE. LTD. is seeking a hands-on Cafe/Shift Supervisor to oversee daily cafe operations, staffing, and customer service. You will manage rosters, payroll support, inventory, and budgets while ensuring high standards and customer satisfaction.

the role requires 2+ years in a cafe setting, plus proficiency with POS and restaurant software. You will lead shifts, train staff, and maintain a positive, collaborative team environment.