Cafe Service Team Supervisor

Crossings Cafe; Singapore; Vor Ort; SGD 40.000 - 50.000; Vollzeit

Zusammenfassung

Crossings Cafe in Singapore seeks a Café Service Supervisor to oversee day-to-day front-of-house operations and ensure a high level of service. The role involves supervising service staff, assisting the Cafe Manager with admin tasks, and coordinating with kitchen teams to deliver quality guest experiences.

You will gather guest feedback, handle complaints professionally, and ensure cleanliness and order across all cafe areas.

Aufgaben

• Welcome and settle down guests according to standards.
• Take food and drinks orders and provide recommendations; coordinate front of house and back of house staff.
• Support Cafe Manager with admin duties including dealing with vendors, staff roster, billing, daily reports and duty assignments.
• Gather guests’ feedback and recommend improvements to our menus.
• Handle and resolve issues or complaints in a professional manner.
• Manage staff under supervision, including supporting staff from special needs background.
• Conduct briefing and updates to the staff.
• Carry out regular checks of all cafe areas to ensure cleanliness and functionality of facilities.
• Perform other duties as assigned by the Cafe Manager.

Jobbeschreibung

Cafe Service Supervisor -- Job Description

1. We are a social enterprise cafe serving quality food at good price.

2. This position of Cafe Service Supervisor will report to the Cafe Manager. He or She will support the Cafe Manager in overseeing day-to-day front of house operations to deliver a high level of service for our guests. He or she will be responsible for providing supervision to a team of service staff –

   1. Welcome and settle down guests according to standards.

   2. Taking food and drinks order and to provide recommendations where needed. Coordinate communication between front of the house and back of the house staff

   3. Support Cafe Manager in administrative duties including, dealing with vendors, staff roster, billing, daily report and duty assignments.

   4. Gather guests’ feedback and recommend improvements to our menus.

   5. Handle and resolve issues or complaints in a professional manner.

   6. Manage team of staff under supervision, including supporting staff members who are from special needs background.

   7. Conduct briefing and updates to the staff.

   8. Carry out regular checks of all areas of the cafe to ensure cleanliness and tidiness at all times and the functionality of all facilities.

3. To perform any other appropriate duties and responsibility as assigned by the Cafe Manager.