COBOL Production Support Analyst - Incident & Performance

Innova Digital Solutions Pte Ltd; Singapore; Sur place; SGD 60 000 - 90 000; Temps partiel

Résumé du poste

Innova Digital Solutions Pte Ltd is seeking a Production Support Analyst with 3–5 years of COBOL-focused production support experience to join our Southeast Asia team. The role emphasizes maintaining and optimizing COBOL applications within a fast-paced environment.

The candidate will handle level 2 support activities, assist with end-of-day batch runs, and work with multiple stakeholders to resolve major incidents while enhancing monitoring, dashboards, and knowledge bases.

Qualifications

• 3–5 years of experience in production support or application support.
• Strong proficiency in COBOL programming language.
• Familiarity with databases such as DB2 or Oracle.
• Experience with debugging and performance tuning of COBOL applications.
• Excellent problem-solving skills and attention to detail.

Responsabilités

• Handle level 2 production support activities including reviewing upcoming changes, resolving incident tickets, raising problem tickets, and maintaining knowledge base.
• Provide support during end-of-day batch runs.
• Collaborate with incident management, level 2/3 support, data centre operation, user operation, and infrastructure teams to resolve major incidents.
• Work with service automation and monitoring teams to implement application monitoring, reporting and dashboards.

Connaissances

COBOL

Incident management

Outils

DB2

Oracle

Description du poste

Innova Digital Solutions Pte Ltd is seeking a Production Support Analyst with 3–5 years of COBOL-focused production support experience to join our Southeast Asia team. The role emphasizes maintaining and optimizing COBOL applications within a fast-paced environment.

The candidate will handle level 2 support activities, assist with end-of-day batch runs, and work with multiple stakeholders to resolve major incidents while enhancing monitoring, dashboards, and knowledge bases.