CMDB Analyst: Data Integrity & ITSM Automation

Kyndryl Inc.; Singapore; On-site; SGD 60,000 - 86,000; Full time

Job summary

Kyndryl Inc. in Singapore is seeking a CMDB Analyst to maintain and improve the Configuration Management Database and asset information that supports critical IT services.

You will collaborate with technical teams to ensure data accuracy, compliance, and effective service delivery, while driving data quality and governance initiatives. This full-time, in-person role offers a collaborative environment with opportunities to contribute to governance initiatives and work alongside diverse IT teams

Qualifications

• Experience with CMDB, configuration management, or asset management processes.
• Experience using ITSM tools such as BMC Helix or ServiceNow.
• Understanding of CMDB data models, CI relationships, and asset management.
• Strong analytical and problem-solving skills.
• Ability to work with multiple stakeholders and technical teams.
• Knowledge of ITIL service management practices.

Responsibilities

• Maintain CMDB records, asset information, and CI relationships.
• Monitor and improve CMDB data quality and compliance.
• Ensure CMDB, asset, change, incident, and problem records remain aligned.
• Support audits, reporting, and governance activities.
• Work with technical teams to resolve data quality and ownership issues.
• Assist with process improvements, automation, and reporting initiatives.

Skills

CMDB

ITSM tools

CMDB data models

CI relationships

Asset management

Analytical skills

Stakeholder management

ITIL

Tools

BMC Helix

ServiceNow

Job description

Kyndryl Inc. in Singapore is seeking a CMDB Analyst to maintain and improve the Configuration Management Database and asset information that supports critical IT services.

You will collaborate with technical teams to ensure data accuracy, compliance, and effective service delivery, while driving data quality and governance initiatives. This full-time, in-person role offers a collaborative environment with opportunities to contribute to governance initiatives and work alongside diverse IT teams