CMDB Analyst

Kyndryl Inc.; Singapore; On-site; SGD 60,000 - 86,000; Full time

Job summary

Kyndryl Inc. in Singapore is seeking a CMDB Analyst to maintain and improve the Configuration Management Database and asset information that supports critical IT services.

You will collaborate with technical teams to ensure data accuracy, compliance, and effective service delivery, while driving data quality and governance initiatives. This full-time, in-person role offers a collaborative environment with opportunities to contribute to governance initiatives and work alongside diverse IT teams

Qualifications

• Experience with CMDB, configuration management, or asset management processes.
• Experience using ITSM tools such as BMC Helix or ServiceNow.
• Understanding of CMDB data models, CI relationships, and asset management.
• Strong analytical and problem-solving skills.
• Ability to work with multiple stakeholders and technical teams.
• Knowledge of ITIL service management practices.

Responsibilities

• Maintain CMDB records, asset information, and CI relationships.
• Monitor and improve CMDB data quality and compliance.
• Ensure CMDB, asset, change, incident, and problem records remain aligned.
• Support audits, reporting, and governance activities.
• Work with technical teams to resolve data quality and ownership issues.
• Assist with process improvements, automation, and reporting initiatives.

Skills

CMDB

ITSM tools

CMDB data models

CI relationships

Asset management

Analytical skills

Stakeholder management

ITIL

Tools

BMC Helix

ServiceNow

Job description

In Person

Singapore, South West, Singapore

Full time

R-69908

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

Your role

As a CMDB Analyst, you will help maintain the accuracy of the Configuration Management Database (CMDB) and asset information that supports critical IT services. You will work closely with technical teams to ensure data is accurate, compliant, and supports effective service delivery.

What you will do

• Maintain CMDB records, asset information, and CI relationships.
• Monitor and improve CMDB data quality and compliance.
• Ensure CMDB, asset, change, incident, and problem records remain aligned.
• Support audits, reporting, and governance activities.
• Work with technical teams to resolve data quality and ownership issues.
• Assist with process improvements, automation, and reporting initiatives.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required skills and experience

• Experience with CMDB, configuration management, or asset management processes.
• Experience using ITSM tools such as BMC Helix or ServiceNow.
• Understanding of CMDB data models, CI relationships, and asset management.
• Strong analytical and problem‑solving skills.
• Ability to work with multiple stakeholders and technical teams.
• Knowledge of ITIL service management practices.

Preferred skills and experience

• Experience with BMC Helix CMDB and Discovery.
• ServiceNow CMDB experience.
• ITIL Foundation certification or higher.
• Experience in enterprise or managed services environments.
• Knowledge of asset management and service governance.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Can’t find a suitable job opening?

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you . Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.